Nicholas Anderson Email & Phone Number

Plano, Texas, United States

Experienced IT Specialist at Edge Communications, supporting Highgate, a leading global hospitality property management firm. Proficient in delivering remote technical support across diverse systems such as Active Directory, Windows servers, O365, Azure AD, and Oracle software. Skilled in PowerShell, leveraging various ticketing systems (ConnectWise, ServiceNow, FreshService, etc.), and utilizing RMM tools (ScreenConnect, Bomgar, WebEx, etc.). Recognized for optimizing service desk workflows, maintaining SLA compliance, and fostering enduring client partnerships, including retaining Highgate as a client during critical junctures through exceptional performance and adept management of metrics. Additionally, authored comprehensive knowledge base articles for our service desk. Assisted with other notable clients such as Remington and Sonesta, ensuring consistent and high-quality technical support across all accounts.

Plano, Texas

IT Technician with 3.5 years of experience at Denali, a leading MSP. Played a pivotal role within a team environment, utilizing the Cherwell ticketing system to configure and deploy endpoints for notable clients such as Amazon, DoorDash, and Nestle. Specialized in deploying Android tablets and ensuring seamless integration for various client operations. Proficient in managing client relationships and optimizing service delivery processes.

Rockwall, Tx

At Staples, served as a trusted Technology Consultant, aiding customers in choosing cutting-edge computer technology while also providing expert repairs and troubleshooting for existing computers, printers, and electronic devices. Specialized in iPhone screen repairs, ensuring customers received top- notch service and solutions tailored to their needs.

Rockwall, Tx

At Best Buy, served as a dedicated Technology Sales Specialist, guiding customers in finding optimal products and services tailored to their technology requirements. Demonstrated a strong track record of achieving and surpassing revenue targets, with a notable distinction as the store leader in Protection Plan sales. Committed to delivering exceptional customer service and ensuring clients received tailored solutions to enhance their technology experiences.

Rockwall, Tx

Employed in diverse capacities at Michael's Stores, initially engaging in floor sales and subsequently entrusted with additional responsibilities, including cashier duties and framing assistance. Demonstrated adaptability and versatility in seamlessly transitioning between roles, contributing to the efficient operation of the store and enhancing the customer experience.

Associate'S Degree, Information Technology

Education record