Jeff Coulson (Csm) Email & Phone Number

Plano, TX, US

Plano, Texas

Richardson Texas

• Main interface for Solution Engineering development across multiple business units and product lines for Enterprise and Residential Small Cell, Service Provider WiFi, and WiFi Cloud solutions.
• Lead team to develop Solution Program plans including, Business case, Program capital and operational expenses, program timelines and milestones, headcount, high level test requirements, release metrics, and risk.
• Lead weekly cross functional Program Team meetings to update and track program status.
• Lead executive gate reviews for Concept Commit, Execution Commit, and First Customer Ship Readiness Reviews for program approvals while working with Waterfall program development.
• Lead executive meetings for monthly product and feature commits when working with the Agile program development in a DevOps environment.
• Manage and track program software and hardware defects and lead cross BU teams in driving defects to closure.

Richardson Texas

• program Service Provider WiFi initiative.
• Manage multiple program budgets and accounting for the SP WiFi initiative.
• Manage the engineering development process for WNBU, Cisco Process Development Methodology (CPDM).
• Follow CPDM for managing the development of WNBUs Access Point and Antenna technologies. This includes major milestone gate review, weekly team meetings, monthly operations reviews, document development and approvals.
• Interface with all levels of Cisco management for program approval and updates.
• Lead weekly program team calls to manage updates, issues, and program status.

Richardson Texas

• Provided the main customer contact post sales support.
• Supported multiple internal customers including Finance, Manufacturing, Technical Support, Sales, RMA, and PLM
• Provided domestic and international shipping documentation to the customer and manufacturing teams. Support customers in shipping and customs clearance issues.
• Maintained a weekly action register for all open issues and questions for all supported accounts. Update clients personally with weekly phone calls.
• Managed 20+ customer accounts in multiple geographical regions at one time.
• Provided weekly updates on shipment status and Engineering development to the customer.

Richardson

• On site project management and deployment, including a $10M, 200 base station S-CDMA system in Australia.
• Performed deployments in 10 different countries ranging from $60K to over $10M.
• Supervised a group of 10 people in 4 separate global locations.
• Performed Tier 3 technical support for the Navini Networks line of products.
• Wrote and performed technical software and hardware test plans for new products.
• Responsible for installation and commissioning of Broadband Wireless Internet infrastructure.

Richardson Texas

• On site project management and deployment, including a $10M, 200 base station S-CDMA system in Australia.
• Performed deployments in 10 different countries ranging from $60K to over $10M.
• Supervised a group of 10 people in 4 separate global locations.
• Performed Tier 3 technical support for the Navini Networks line of products.
• Wrote and performed technical software and hardware test plans for new products.
• Responsible for installation and commissioning of Broadband Wireless Internet infrastructure.

Richardson Texas

• DMS 500 lab test
• Provided system software and hardware testing and troubleshooting for the Nortel DMS-250 and DMS-500 telephony switches.
• Provided software and hardware testing for Nortel SPM.
• Provided technical document review and writing for Nortel SPM.
• Provided technical support for AT&T test labs and first field applications.
• Responsible for ISO9000 documentation and training.

Plano Texas

• Switch, BTS, Controllers
• Led a team on the install, Beta test, and nation-wide rollout of a $60M Voice and Data Network.
• Led a team on a $10M nationwide system upgrade project.
• Provided technical phone and onsite support for system upgrade, installation and repair.
• Supported paging switches, transmitters and transmitter control.
• Performed scheduling for all onsite support for field service group.

Schaumburg IL And Ft Worth TX

• CNet Paging controller
• Provided system onsite and phone support for Motorola paging control and transmitters.
• Provided software and hardware testing in engineering lab.
• Performed system beta testing onsite with customers.
• Provided onsite system upgrades and problem troubleshooting.
• Provided onsite customer training for new system installs.

Schaumburg IL

Provide remote monitoring, dispatch of field technicians, and remote technical support for Motorola's Specialized Mobile Radio (SMR) Coverage Plus data network. Worked in a monthly rotation to provide 24x7 network monitoring and support.