Roles:- Mobile Developer (Native/Hybrid)- Front-End Web Developer- Full Stack Developer- Profile Manager

- Performed defect correction as well as implemented new functionality within the client and backend codebase- Performed object oriented server side programming using PHP.- Implemented database infrastructure changes using MySQL- Performed client side programming using JavaScript/JQuery- Implemented functionality improvements within the current Android application and also collaborated with my team on the development of new android applications- Participated in iteration planning as part of our agile software development methodology- Utilized Subversion to aid in version control

- Ensured that all workstations in the lab remained in an operational state- Created and updated workstation images for future deployment- Built and deployed new workstations as required- Upgraded network infrastructure to provide more reliable network connections for all devices.- Collaborated with faculty to ensure that all requirements for the hardware lab were achieved.- Maintained a clean and orderly lab environment.

- Performed inbound and outbound technical support for BlackBerry handheld and tablet customers via telephone and e-mail.- Managed incident requests for myself and other co-workers. Ensured that that thorough notes were taken and closed requests in a timely manner.- Collaborated with senior resources in order to facilitate incident resolution.- Maintained a professional relationship with customers that had currently unresolved incidents. Ensured that they were updated on a regular basis.- Performed continuous product and process training in order to increase job performance

- Promoted to Senior Consultant due to achieving required experience, as well as demonstrating significant development in technical and analytical skills. Also showed drive to continue my professional development (certification, training, etc.)- Assumed greater responsibility in projects, ensuring that project deliverables were completed in a timely manner and proper time was allotted for incident management - Assumed responsibility as a point of escalation and mentor for junior consultants.

- Performed Active Directory, Exchange, BES administration duties for various customers- Performed scheduled proactive maintenance on customer servers. Also resolved software issues and provided recommendations for improved server performance- Performed warranty replacement and testing of server components- Troubleshot network performance (LAN/WAN) at customer sites and escalated to the vendor when required.- Performed detailed audits of customer environments and used findings to propose recommendations for improvement- Assisted with implementation and rollout of managed services in customer environments - Installed and configured networking devices (routers and switches) . Also assisted vendors with network hardware upgrades when required.- Provided desktop support for customers with no IT support staff- Created documentation for customers and departmental reference purposes- Collaborated with other consultants to provide documented IT solutions for customers

- Resolved employee software and hardware issues in a timely manner- Logged and investigated helpdesk tickets- Assisted in management of office hardware- Implemented special project assignments

- Resolved employee software and hardware issues in a timely manner- Logged and investigated helpdesk tickets- Assisted in management of office hardware- Implemented special project assignments

- Resolved employee software and hardware issues in a timely manner- Logged and investigated helpdesk calls- Assisted in management of office hardware- Provided staff training on various applications used daily