Dennis Harrison Email & Phone Number

Tysons Corner, Va

Quality Assurance and Process Improvement Manager for CITI’s manageID® product team.Defined, Documented and Institutionalized industry accepted QA processes based on CMMI and ITIL standards tailored to a more agile environment.Performed project audits to make ensure all processes were being followed.Collected and analyzed QA related metrics to find and patch any holes in the process.Coordinated all testing efforts across multiple QA and IVV teams in different countries and time zones. Lead the effort to get the project running at CMMI lvl III. Project received final Level III Appraisal April 5th 2013.

Ballston, Va

Lead a team of 4 analysts to handle Requirements Management and all testing efforts on the project. This included the creation, maintenance and execution of all deliverable artifacts as well as instantiating QA into every phase of the SDLC while maintaining CMMI Level III.Acted as Defect and Incident Manager, resolving and tracking all issues to closure both pre and post release.Authored Test Plans, Software Requirements Specification, Test and Use Cases, created Wire Frames and System Flow Diagrams, maintained the RTM and organized User Acceptance Testing for the client.Met with clients and senior level management on a weekly basis to provide status on project efforts and to gather feedback for potential future changes to the system.Maintained and tracked all system defects from discovery through verification/validation and deployment.Worked with end users to discuss potential usability issues.

Ballston, Va

Participated in all stages of the software development life cycle (SDLC) as a Software Tester on the shared resources testing team providing testing services to several divisions and projects within NSFActed as the Test Lead for NSF’s Research.gov GMLOB external facing website.Responsible for functional testing, regression testing, usability testing and 508 compliance testing for a suite of internal and external web applications used in the grants management life cycle at the foundationResponsible for creating and maintaining detailed test scripts for various applications. Utilized Rational Test Manager, Robot and Manual Test for maintaining test scripts and performing automated and performance testing on the applicationsUsed Rational Soda to extract information from Rational Test Manager in order to create and organize detailed reports of testing activities.Acted as the ‘Incident Manager’ and as such was solely responsible for entering and tracking change requests in the Rational ClearQuest tool for several maintenance and new development projects under the project umbrellaWorked with several different teams of developers and analysts to effectively deliver projects to the clientOur delivery team functioned at CMMI level 3

Bristol, Ct

Supervised the daily work tasks and project activities for a team of 10 analysts for ESPN.com’s Real-Time department which was responsible for entering and maintaining real time data for sports coverageResponsible for all day to day operations of the department including, scheduling resources, ensuring database accuracy and integrity, and providing troubleshooting support in the event of system malfunctionsEstablished a rapport with the client by utilizing superior communication and customer service skills