Dennis Joseph Email & Phone Number

Gurugram, Haryana, India

• Providing consistent support to communication providers, adhering to agreed Service Level Agreements (SLAs) to meet their needs effectively.• Utilized Microsoft Outlook to allocate tasks to the team, ensuring clear task assignment and responsibilities.• Maintained a diligent track record of task progress, ensuring timely completion and adherence to project schedules.• Communicated with both onshore and offshore team members through chats and emails, fostering efficient collaboration and information sharing.• Attended weekly stakeholder meetings, providing updates, addressing concerns, and ensuring alignment with project objectives.• Developed and documented Standard Operating Procedures (SOP) for the product, enabling the onshore team to operate with consistency and efficiency.• Consistently met and exceeded task completion targets within the Service Level Agreement (SLA) time frames, ensuring project milestones were achieved on time.• Regularly monitored and organized emails to ensure a well-structured and efficient communication flow within the team.

Noida Area, India

• Took ownership of client complaints, ensuring they were thoroughly investigated and effectively addressed.• Ensured policy holders' insurance needs were effectively addressed, providing comprehensive support throughout the insurance process.• Collaborated with third-party insurance providers to facilitate prompt and fair settlements for policy holders, ensuring their claims were handled with care.• Initiated outbound calls to garages to coordinate the timely delivery and completion of damaged vehicles, expediting the repair process for policy holders.• Maintained meticulous records and tracked policy holders' entire journey, from the initial repair request to the final delivery of their vehicles, ensuring transparency and accountability.• Handled inbound support requests, resolving inquiries and concerns from policy holders promptly and satisfactorily, enhancing customer satisfaction and retention.

Jammu, Jammu & Kashmir, India

• Provided valuable counselling to students and parents, offering insights into the various courses offered by the institution, and guiding them toward informed decisions.• Managed the front desk, efficiently handling incoming phone calls and emails, ensuring prompt and courteous responses to inquiries.• Took charge of budget management, overseeing financial resources effectively, and participating in meetings to discuss financial matters.• Demonstrated excellent organizational skills by handling scheduling, record-keeping, and reporting duties, ensuring administrative processes ran smoothly.• Conducted educational workshops at various colleges and institutions, representing the institution and showcasing its offerings.• Managed agendas and appointments for the institution's management, ensuring that key tasks and meetings were organized efficiently.