Dennis Joseph Email & Phone Number

Gurugram, Haryana, India

• Providing consistent support to communication providers, adhering to agreed Service Level Agreements (SLAs) to meet their needs effectively.
• Utilized Microsoft Outlook to allocate tasks to the team, ensuring clear task assignment and responsibilities.
• Maintained a diligent track record of task progress, ensuring timely completion and adherence to project schedules.
• Communicated with both onshore and offshore team members through chats and emails, fostering efficient collaboration and information sharing.
• Attended weekly stakeholder meetings, providing updates, addressing concerns, and ensuring alignment with project objectives.
• Developed and documented Standard Operating Procedures (SOP) for the product, enabling the onshore team to operate with consistency and efficiency.

Noida Area, India

• Took ownership of client complaints, ensuring they were thoroughly investigated and effectively addressed.
• Ensured policy holders' insurance needs were effectively addressed, providing comprehensive support throughout the insurance process.
• Collaborated with third-party insurance providers to facilitate prompt and fair settlements for policy holders, ensuring their claims were handled with care.
• Initiated outbound calls to garages to coordinate the timely delivery and completion of damaged vehicles, expediting the repair process for policy holders.
• Maintained meticulous records and tracked policy holders' entire journey, from the initial repair request to the final delivery of their vehicles, ensuring transparency and accountability.
• Handled inbound support requests, resolving inquiries and concerns from policy holders promptly and satisfactorily, enhancing customer satisfaction and retention.

Jammu, Jammu & Kashmir, India

• Provided valuable counselling to students and parents, offering insights into the various courses offered by the institution, and guiding them toward informed decisions.
• Managed the front desk, efficiently handling incoming phone calls and emails, ensuring prompt and courteous responses to inquiries.
• Took charge of budget management, overseeing financial resources effectively, and participating in meetings to discuss financial matters.
• Demonstrated excellent organizational skills by handling scheduling, record-keeping, and reporting duties, ensuring administrative processes ran smoothly.
• Conducted educational workshops at various colleges and institutions, representing the institution and showcasing its offerings.
• Managed agendas and appointments for the institution's management, ensuring that key tasks and meetings were organized efficiently.