Academic and Article writing.Book Review.Research Analysis.

Managing, training and providing support to new and existing customer service team members to extend individual skills and achieve overall departmental objectives. Managing the day to day operations of the call center while using customer relationship management software (CRM) to document customer interactions. Monitoring the daily workloads of the team and making adjustments to ensure adequate coverage and that correct procedures are followed. Making and answering calls from… Show more Managing, training and providing support to new and existing customer service team members to extend individual skills and achieve overall departmental objectives. Managing the day to day operations of the call center while using customer relationship management software (CRM) to document customer interactions. Monitoring the daily workloads of the team and making adjustments to ensure adequate coverage and that correct procedures are followed. Making and answering calls from customers while identifying and escalating critical issues that require a higher level of attention, as well as follow ups on client concerns. Creating reports on KPIs as I ensure high-quality results by adhering to standards and guidelines and, suggesting new procedures to improve customer service engagements. Show less

Collect, analyze and report sales related information in an ongoing attempt to increase sales productivity. Assist Senior Business Analyst in developing and tracking on a daily/weekly/monthly basis the key business performance indicators that will enable management to understand the business performance for thus improving decision making. Assist in requirement analysis, validation, and verification, ensuring that requirement statements are complete, consistent, concise… Show more Collect, analyze and report sales related information in an ongoing attempt to increase sales productivity. Assist Senior Business Analyst in developing and tracking on a daily/weekly/monthly basis the key business performance indicators that will enable management to understand the business performance for thus improving decision making. Assist in requirement analysis, validation, and verification, ensuring that requirement statements are complete, consistent, concise, comprehensible, traceable, feasible, and verifiable. Participate in rolling out business and revenue growth-related special projects or assignments and initiatives as may be assigned by Senior Business Analyst from time to time. Providing administration support such as meeting facilitation, financial report generation, log book maintenance and documentation. Show less

Preparations of county valuation roll under guidance of County Rates Officer. Processing and preparing property rates financial statement reports, reviewing and performing audits to these reports to be used for decision making. Completing ad-hoc projects and presenting work to the Chief Executive Officer for the department. Assist in rates payment processing, billing, and customers’ file management. Participating in development review & translation of research tools, data… Show more Preparations of county valuation roll under guidance of County Rates Officer. Processing and preparing property rates financial statement reports, reviewing and performing audits to these reports to be used for decision making. Completing ad-hoc projects and presenting work to the Chief Executive Officer for the department. Assist in rates payment processing, billing, and customers’ file management. Participating in development review & translation of research tools, data capture analysis and entry platforms. Maintaining customer relations, minutes taking, answering calls and queries, book keeping and fieldwork budget formulations. Show less