Dennis Mai Email & Phone Number

Los Angeles, California, United States

Los Angeles County, California, United States

Team Management and Support• Managed the team’s overall operations to ensure regulatory compliance • Onboarding new associates to increase productivity and remove roadblocks• Created documentation and took charge of process flows, maintenance of work backlog.• Scheduling and allocating work, providing advice and guidance, and resolving problems to meet technical performance and financial objectives • Leads the teams efforts towards continuous improvementAnalysis & Problem Solving• Analyzed and resolved various issues and problems around client wealth management• Created effective efficient action plans to resolve issues and mitigate future ones• Reviewed client’s current financial status to created financial, retirement, educational, legacy/estate plans and generational transfers • Ability to multi-task several projects and deliverables when working with clients, internal/external stakeholdersNetworking & Relationship Management• Developed deep networks across the bank’s various business units (compliance, legal, cash management, lending, technology, product/program managers) and external stakeholders (investment companies, wholesalers, CPAs, estate attorneys) to leverage their skillset and knowledge to meet the clients’ needs • Effective communicator in building/deepening relationships of high net worth(HNW) and ultra-high net worth (UHNW) clients resulting in understanding their needs, financial goals as well as uncovering additional outside assets• Leveraged bank leads to source and prospect clients• Perform client on-boarding process, including Enhanced Due Diligence (EDD), Client Identification Program (CIP), Know Your Customer (KYC)• Executed various investments products, security trades, equities, fixed income, mutual funds, derivatives, money markets, UIT, annuities, life insurance, structured products, alternative investments, syndicate trades, WRAP accounts, SMAs and all asset movements

Los Angeles, California, United States

• Worked in the frontline of retail banking assisting clients with daily banking needs.• Recognized client needs to cross sell additional products and services• Trained new employees, managed annual branch audits, re-organized filing system that could not be digitized