Customer Support Engineer
Delphi Packard Eeas
Ciudad Juárez, Chihuahua, Mexico
Resident engineer at the GM truck plant in Arlington, TexasCustomer liaison between the vehicle assembly plant and the various manufacturing facilities in Mexico and the United States.Teamed with the vehicle assembly plant and Delphi Packard facilities in root causing and correcting assembly plant identified quality defects.Hired outside companies(3rd parties) to perform rework or sorting activities to ensure a quality product is delivered to the vehicle assembly plant.Identified quality issues and initiated corrective actions. Worked together with the GM Vehicle Launch team and Delphi Packard design engineers for successful vehicle launches.Provided the assembly plant with spare partsCorresponded with the various departments and facilities within Delphi Packard Electric, Mexico and United States, on quality and design issues identified during vehicle assembly (post launch).Worked with assembly plant operators in identifying items that can be changed to aid in the vehicle assembly process or result in cost savings to the customer and to Delphi Packard Electric. Teamed with GM personnel in root causing assembly plant generated quality issues.