Dennis Moore Email & Phone Number

Palm Coast, Florida, United States

• Conduct ad-hoc reporting and Analysis for global accounts with annual spend over 20 million in travel spend.• Strategically partner with accounts to review travel trends and develop/adjust travel policy to drive compliance of travel program, duty of care.• Recommend products/services that maximize return on travel program and grow revenue.• Participate and provide data for annual and quarterly travel program reviews.• Monthly review of travel program to review breakage.• Recommend cost cutting strategies and partnerships with travel vendors.• Implement new products and services • Assist with training webinars and maintains internal teams web pages • In depth knowledge of SABRE and Apollo

Austin, Texas Area

• Guide and recommend clientele on the purchase of pre-owned automobile utilizing CarMax’s highly consultative sales process• Correspond and follow up with prospective clients daily: including but not limited to email, phone or texting. • Highly successful conversion rate with internet and incoming phone leads.• Presidents Club Superlative sales award. Top 5% companywide in Maxcare sales.• Presidents Club Gold Status sales 2019 and 2020. • Presidents Club Silver Status sales 2015, 2016, 2017, and 2018.• 12-unit sales average per month with average 80% Maxcare penetration.• Appraisal offer and sales. Average purchase sales of 26% per month.

• Manage a portfolio of 400 plus accounts with an annual air spend between $100,000 to $1,000,000• Strategically partner with accounts to review travel trends and develop/adjust travel policy to drive compliance of travel program, duty of care.• Recommend products/services that maximize return on travel program and grow revenue. • Conduct annual and quarterly travel program reviews. • Conduct monthly review of travel program to review breakage. • Recommend cost cutting strategies and partnerships with travel vendors.• Provide technical assistance with online tools (Concur, Deem, and Get There) • In depth knowledge of SABRE and Apollo• Achieved 98% retention goal in 2016 and 2017

Austin, Texas Area

• Manage 5 Membership Specialists with 15 separate cross sell goals• Manage 5 Travel Agents, two highest producing agents in the state, with revenue goals over $400,000.• Pre-screen and interview central west branch employees. Hired and oversaw fourteen employees across three branch offices. • Conduct quarterly, mid-year and year-end performance reviews.• Daily, weekly, and monthly coaching of sales staff to achieve employee and branch minimum standard production revenue and cross sell achievement.• Maintain and audit monthly marketing material, travel agency files, banking, and cashiering standards according to approved AAA audit requirements.• Weekly Reports directly to Branch Area Manager showing overall operation, revenue and cross sell progress.• Conduct branch meetings, monthly and weekly, and individual coaching meetings with sales staff. • Exceeded 2012 Travel Revenue by 116% and bookstore revenue by 120%.• Exceeded 2012 preferred partner revenue by 105%.• Exceeded 2012 member services cross sell goals.• Exceeded Service Quality 1.22% over goal. Monitor and coach staff on successful service quality interactions.• Maintain preferred partner relationships with vendors and work closely with them to improve market penetration.• Consult with Branch Area Manager and Insurance Business Manager on area’s to improve revenue and cross sell referrals.• Scout, assist in planning, and organize travel events including yearly Cruise and Tour Travel Show, On Stage Alaska Show, and World Largest Cruise Night show.• Promote and organize branch cruise and tour events.• Supervision of customer service issues and concerns.• Exceeded 2010 travel revenue by 171% and 2011 by 112%.• Exceeded 2010 preferred partner revenue by 188% and 2011 by 184%.• Exceeded 2010 and 2011 member service cross sell goals• Exceeded 2011 service quality by 1.05% over goal and met 2010 goal.

Austin, Texas Area/Virtual

• Performance manager for Operations, Sales, and Training for the South Texas, Austin, Palm Springs and Burbank territories.• Certified Training Manager for Sales Managers and Sales Agents. • Interviewed and hired employees at airport locations in owned territories and assisted in interviews for other various territories.• Performed quarterly performance reviews and ongoing employee training with Sales Managers and Sales Agents. • Management of Sales Culture and audit compliance of all sales tools in owned territories.• Reviewed bi-monthly location reviews to District General Manager’s on revenue status of locations within their district.• Direct reports weekly to Vice President showing revenue and operation status for assigned territory.• Consulted with District Manager and coached Location Manager’s on area’s to focus sales to gain revenue achievement.• Successful revenue and goal achievement each month with the majority of locations reaching over 120% of goal.

Austin, Texas Area/Las Vegas

• Certified Training Manager. Conducted interviews and hiring of employees at airport locations. • Performed quarterly performance reviews and ongoing employee training.• Reviews and approves time cards, scheduling and overtime of employees.• Account management of Signature Flight Support and Atlantic Aviation.• Department manager over gold counter, instant return, rental counters, and operations.• Management of customer service issues and Platinum customer service.• Oversees fleet readiness and deployment of over 5000 cars.• Volunteered with the Holiday Party Committee, contest judging, and organized charity events.

San Francisco Bay Area

• Consistently in the top 5 sales of dealership.• Maintained average sales of twelve units per month above required quota of ten per month• Consulted with guests on the purchase of a new or pre-owned automobile utilizing Saturn’s highly successful ‘Consultative Sales Process’. • Corresponded with prospective clients on a daily basis; including but not limited to, cold calling, referrals, walk-in, and service customers.• Secondary duties included; but not limited to, checking vehicle inventory to ensure adequate choices for clients, ensuring the security of all vehicles in the inventory.

Bachelor Of Applied Science (B.A.Sc.), Marketing, 3.6

Associate In Arts, Business/Commerce, General, 3.5

Diploma, Tourism And Travel Services Management, 4.0