Manager
Perkins Travel Corporation
New Britain, Ct
• Manage a team of nine travel counselors - Including scheduling and regular performance reviews• Offers crisis remediation support for travel counselors, customers and travel vendors• Develop and market travel programs domestically and internationally• Experience with developing and maintaining a diverse clientele• Local liaison between customers and global vendors• Negotiate travel contract terms and conditions to benefit clientele• Implement social media marketing campaigns to amplify customer reach and engagement• Builds international relationships as the company ambassador in more than 30 counties• Ability to recognize, troubleshoot and intercept potential travel disruptions to enhance customer experience• Enforces and mediates with vendors when not upholding contractual obligations• Maintains composure in high stress situations, utilizes time management skills to work independently• Able to successfully adapt and relate to a wide-range of cultural business practices• Proven track record of building and maintaining cohesive relationships between local and international suppliers• Proponent of researching and continuing education to stay abreast of political, social and economic climates in an ever- changing industry