Dennis Alan Clark Jr

Dennis Alan Clark Jr Email and Phone Number

Infrastructure Systems Engineer at Paychex @ Paychex
rochester, new york, united states
Dennis Alan Clark Jr's Location
Rochester, New York Metropolitan Area, United States
Dennis Alan Clark Jr's Contact Details

Dennis Alan Clark Jr work email

Dennis Alan Clark Jr personal email

n/a

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About Dennis Alan Clark Jr

Outgoing and dedicated Systems Engineer with more than 5 years of experience in the IT Industry providing development and support to Payroll and HR Infrastructure. Seeking opportunities to automate workflows to improve performance, output, and efficiency.

Dennis Alan Clark Jr's Current Company Details
Paychex

Paychex

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Infrastructure Systems Engineer at Paychex
rochester, new york, united states
Website:
paychex.com
Employees:
14785
Dennis Alan Clark Jr Work Experience Details
  • Paychex
    Infrastructure Systems Engineer I
    Paychex Apr 2022 - Present
    United States
    Led out-of-region datacenter testing procedures to audit major tasks and delegate other tasks to first and second-level support teamsDeploy new server infrastructure to support proof-of-concept projects, server upgrades, and newly onboarded productsAchieved an $80,000 reduction in monthly Azure cloud expenses and enhanced decommission documentation to mitigate unforeseen excessive expendituresDeveloped Python scripts for reporting non-compliant servers and advising servers owners on remediation stepsFacilitate upgrades to Foreman environment to align with latest features and security patchesAudited Confluence documentation to ensure accuracy of task delegation for our first and second-level support teamsEmploy Ansible playbooks, puppet, and other automation tools to increase work output and efficiencyOnboard the latest versions of operating systems for both Linux and Windows
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  • Paychex
    It Operations Center Engineer I
    Paychex Jul 2021 - Apr 2022
    United States
    Through successful collaboration with Oracle Database and Infrastructure Platforms Engineers, maintained database integrity through capacity upgradesEngaged in extensive research and successfully implemented new solutions outside of knowledgebase to resolve issues within Paychex’s infrastructureGuided Situational Leaders and technicians to identify and gather necessary development resources for quick resolution of major incidentsHosted training and shadow sessions for Operations Center technicians to promote development and reduce ticket escalations to Third Level teamsCoached technicians to improve their troubleshooting techniques, become better leaders in the ITOC, and develop them into Operations Engineers
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  • Paychex
    It Operations Center Technician Ii
    Paychex Oct 2020 - Jul 2021
    United States
    Partnered with Operations Engineering and Third Level teams to document, review, downshift, and automate processes for the ITOCLeveraged delegation skills to distribute change/release plans amongst technicians to ensure ITOC action items are satisfied quickly and efficientlyPromoted collaboration amongst team members to identify, coordinate and triage incident tickets from SNOW, OMI/OBM, and turnoverUtilized critical thinking skills to identify, understand and resolve incident tickets and train techniciansEmpowered technicians to take on new challenges to reach the next level of their career development in PD+IT
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  • Paychex
    It Operations Center Technician I
    Paychex May 2017 - Oct 2020
    United States
    Proactively identified and resolved Major Incidents and spearheaded 15-minute Mean Time to KnowContinuously seeking feedback from engineering teams to become a subject matter expert and improve knowledge articlesLed training sessions for Operation Center technicians to promote development and reduce ticket escalationsTimely scheduling of maintenance/downtime in production and non-production environments for code changesDriving corporate-wide goals with other technicians to exceed 90% First Call Resolution and 45-minute Mean Time to Repair
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  • Paychex
    Mobile Device Administrator (Co-Op)
    Paychex Aug 2016 - May 2017
    Webster, Ny
    Partnered with Security Team to reduce company liability within Mobile Device Management systemReduced first level escalations by 20% through publication and updates of knowledge articlesReduced total cost of MiFi devices by cancelling zero-use, obsolete and devices assigned to terminated employeesAchieved a 99% completion rate of requested items within promised Service Level Agreement100% customer satisfaction rating from resolving end-user issues effectively and efficiently
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  • Rochester Institute Of Technology
    Teaching Assistant
    Rochester Institute Of Technology Aug 2015 - Dec 2015
    Rochester, New York Area
    • Developed interpersonal skills with students in statistics II• Used critical thinking with students to help them solve issues in Minitab printouts• Developed computer skills to assist students with Minitab• Prepared students for exams (review sessions)• Assisted students with homework questions via email• Provided outside tutoring for students
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Dennis Alan Clark Jr Skills

Html Linux Windows Splunk Systems Analysis Systems Design Research Data Analysis Programming Troubleshooting Statistics Web Development Requirements Analysis Technical Support Software Documentation Pl/sql Visual Studio Visio Tableau Sql Minitab Powerpoint Microsoft Access Microsoft Excel Matlab Microsoft Office Microsoft Word Microsoft Project Photoshop Visual Basic Mysql Windows 7 Css Python R Oracle Database Vmware Vmware Vsphere Unix Presentations Public Speaking Teaching Time Management Teamwork Tutoring Customer Service Training Oracle Forms Oracle Enterprise Manager Appdynamics Pl Sql Php

Dennis Alan Clark Jr Education Details

Frequently Asked Questions about Dennis Alan Clark Jr

What company does Dennis Alan Clark Jr work for?

Dennis Alan Clark Jr works for Paychex

What is Dennis Alan Clark Jr's role at the current company?

Dennis Alan Clark Jr's current role is Infrastructure Systems Engineer at Paychex.

What is Dennis Alan Clark Jr's email address?

Dennis Alan Clark Jr's email address is dc****@****hex.com

What is Dennis Alan Clark Jr's direct phone number?

Dennis Alan Clark Jr's direct phone number is +158577*****

What schools did Dennis Alan Clark Jr attend?

Dennis Alan Clark Jr attended Rochester Institute Of Technology, Finger Lakes Community College.

What are some of Dennis Alan Clark Jr's interests?

Dennis Alan Clark Jr has interest in Teaching, Web Design And Development, Education, New Technologies, Virtual Reality, Martial Arts, Augmented Reality, Game Theory.

What skills is Dennis Alan Clark Jr known for?

Dennis Alan Clark Jr has skills like Html, Linux, Windows, Splunk, Systems Analysis, Systems Design, Research, Data Analysis, Programming, Troubleshooting, Statistics, Web Development.

Who are Dennis Alan Clark Jr's colleagues?

Dennis Alan Clark Jr's colleagues are Lyndi Jenkins, Elizabeth Bower, Amy G., Froissance Hollande, Neethu Raj, James S., Peter A Hadeed.

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