Dennis Campbell Email & Phone Number

Atlanta Georgia

General Electric Transportation acquired RMI into their company.•Develop an expertise to GE/RMI’s product in order to provide expert technical assistance to our Customers.• Excellent oral and written communication skills • Strong attention to detail, organizational, and analytical skills • Working knowledge of Microsoft applications including Outlook, Excel, Work, and PowerPoint • Self-starting initiative •Cross-train on all GE/RMI software products and train customers. Primary product line is AS/400 based systems used in the international market place. Web-Strategic Products, Multi-Modal.-based applications that communicate with the AS/400 (Shipper Connect, Rail Connect Interface, e-BOL (shipper billing), mCrew (onboard handheld computer), RC Yard (graphical interface).•Travel to Railroad/Shipper's facility to install, train, and support new TMS/MCREW/ShipperConnect (web-based applications for the Railroad/Shippers/Customers to manage railcar movements), revenue, EDI transmissions, Inventory and more.•Answer, evaluate and prioritize telephone calls, voice-mail, e-mail and in-person requests for assistance from users experiencing problems with hardware, software, networking and other related technologies to resolution.•Interview users to collect information about issues and assist user through diagnostic procedures to determine source of error to resolution.•Handle simple/complex issues by recognition, research, isolation, resolution and follow-up for routine/advanced user issues, referring Application issues to our programmers and technical staff.•Log and track calls using problem management database, and maintain history records and related problem documentation.•Analyze and evaluate incident reports and make recommendations to reduce help line incident rate.•Consult with programmers to explain software errors and/or recommend changes to programs.•Eligible for support phone/beeper rotations.•Other activities and duties as determined by GE/RMI.

United States

Atlanta, Ga

Develop an expertise to RMI’s product in order to provide expert technical assistance.•Cross-train on all RMI products and train customers. Primary product line is AS/400 based systems used in the international market place. •Answer, evaluate and prioritize incoming telephone calls, voice-mail, e-mail and in-person requests for assistance from users experiencing problems with hardware, software, networking and other related technologies.•Interview users to collect information about problem and lead user through diagnostic procedures to determine source of error.•Handle problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to supervisor or technical staff.•Log and track calls using problem management database, and maintain history records and related problem documentation.•Analyze and evaluate incident reports and make recommendations to reduce help line incident rate.•Consult with programmers to explain software errors or to recommend changes to programs.•Eligible for support beeper rotations.•Other activities and duties a determined by RMI.

Grenada, Ms

• Manage day to day Transportation, MOW, and Signal operations for two railroads (180 mi/65 mi).• Maintain FRA required files for Locomotive Engr., Track Inspections, Signal Inspections, Locomotive Maintenance, etc.• Perform all computer entries – TMS, EBOL, Shipper connect, etc.• Communicate with all Customers to ensure satisfactory service.• Conducts safety/operational audits, tests, and observations.• Approve payroll and all bills.

Denver, Co

• Proficient in RMI (TMS) software.• Set up and maintain security profiles for RMI users.• Setup Auto-moves (AUTO I/C DELIVERIES, AUTO I/C RECEIPTS, PACT, PCON, and auto-send 418).• Standardized 10 short lines in RMI (TMS software) to include but not limited to Tracks, Customers’ accounts, Stations, and RWC’s.• Successfully set up and trained 100 railroad personnel (7 short lines) on mCrew, a train onboard RMI computer.

Gadsden, Alabama Area

• Acting General Manager supervising 2 Trainmasters, 23 Trainmen, 6 MOW, 4 MOE, 11 Locomotives, and 127 miles of track and Interchanges with the NS and CSXT, servicing approximately 35 customers.• Responsible for an annual budget of 21M.• Recorded all ATN employees’ e-time for payroll.• Compiled and presented monthly Revenue and Expense reports.• Coached, counseled, and disciplined train crews as needed.• Conducted Customer visits and calls to receive feedback of our service levels.• Conducted safety audits, tests, and observations.• Investigated derailments, preparing proper forms and reports.• Provided Software Implementation for various railroads (RMI and Shipperconnect/Railconnect). Set up User accounts, security profiles, and trained employees and customers on specified software.

Greater Atlanta Area

• Successfully managed the full operation of the movement of all railcars in a safe and efficient manner.• Coordinated timely deliveries of customer goods.• Ensured railcars are returned to connection quickly to reduce car hire costs.• Coached, counseled, and disciplined train crews when necessary.• Investigated derailments, processed and maintained proper forms and reports.• Made customer visits and calls to ensure customers’ needs were met or exceeded.• Performed efficiency audits and tests.

Greater Atlanta Area

• Manage all of the Account Receivables for our Client - COKE (USA). Received customer calls and entered catalog orders into JD Edwards’s software.• Resolved customer issues with products and delivery service.

Overland Park, Ks

• Supervised 10 direct reports and 6 contractors with diversified objectives.• Exceeded our 2001 Business Plan initiatives (receiving an average of 80,000 invoices per month) by facilitating a team to identify Key Initiatives to produce accurately processed invoices.• Improved in-house processing from 14 days to 2 days by changing our process-flow method to allow quicker, accurate, and more efficient processing (average of 3,700 invoices per day) - a Sprint first.

522 Locust, Kansas City, Mo 64106

Managed 17 Drivers including chauffers license to cover all of Kansas City Metropolitian area. Responsible for 22 Town Cars, 11 Stretch Limousines, Stretch Hummer, and a Party Bus.

Davenport, Iowa Area

• Enhanced processes and managed a multi-department team to significantly improve workgroup cooperation.• Developed and implemented training on the AS/400 for over 100 corporate employees and three of our Customers on new operational software for a start-up organization. Completed the majority of training in three weeks.• Enhanced customer service satisfaction by partnering with multiple affiliates and railroad companies, with different levels of management, to successfully resolve service issues.• Prevented a $2 million loss of accounts, while securing a $5 million account by managing and improving operation process of an inefficient freight hub-operation.• 30% improvement in accuracy of rail shipments and customer satisfaction in six months by creating and implementing more efficient policies and procedures.• Adjusted overcharged invoices over $75,000 in one year by developing a quality invoice-auditing program.

Paducah, Ky

• Successfully helped to implement AS/400 operational software at the Springfield Terminal Railroad. • Partnered with a Superintendent to write job aids for all operations data input procedures – AS/400.• Worked as CSR in yard and freight operations and Managed Intermodal (BN bridge traffic) traffic.

Louisville, Kentucky Area

Intermodal Dispatcher and acting Regional Manager for the Intermodal Hub Center operating a rail/truck Hub Center (750 mile radius / 3 states) for local and over-the-road operations in addition to 20 outlying pool sites, 7-day per week operation, including Roadrailer operations. Responsibilities include:1. Supervised - 1 clerical position (union), 32 Teamster drivers (union), and 11 Owner-operators (non-union contractors). Vehicles - 2-yard hostlers, 8 city tractors, and 10 over the road tractors.2. Required knowledge of DOT / Hazmat documents as required per DOT, AAR, and FRA.3. Supervised loading/unloading of trailers’ on/off railcars. Responsible for consistent punctuality of freight to dock, both inner city and over the road deliveries. Required maintenance of tractors and trailers.4. Initiated negotiations with outlying affiliates at different locations to satisfy punctuality demands and improve utilization of equipment.5. Kept accurate records of payroll, demurrage, switching, damaged freight claims (OS&D), and yards checks.6. Met and exceeded customers’ satisfaction by managing multiple departmental groups to continually gain improvements.

Accounting

General, Accounting