Dennis Capili Email & Phone Number

Pasadena, Ca, Us

Rosemead, California, United States

Manages a team to support the Customer Service organization in the area of privacy and data governance. Oversees the operational fulfillment of privacy compliance programs such as the California Consumer Privacy Act (CCPA) and the Energy Data Request Program (EDRP). Collaborates with internal teams to implement privacy initiatives and risk mitigating measures. Provides guidance in privacy and data sharing matters to ensure adherence to privacy laws (e.g. TCPA/CAN-SPAM, etc.) Oversees customer… Show more Manages a team to support the Customer Service organization in the area of privacy and data governance. Oversees the operational fulfillment of privacy compliance programs such as the California Consumer Privacy Act (CCPA) and the Energy Data Request Program (EDRP). Collaborates with internal teams to implement privacy initiatives and risk mitigating measures. Provides guidance in privacy and data sharing matters to ensure adherence to privacy laws (e.g. TCPA/CAN-SPAM, etc.) Oversees customer fraud prevention activities, mitigates privacy incidents and misuse of customer information. Oversees records management activities. Show less

Managed projects related to Demand Response activation and notifications. Liaised with technology teams and vendors to implement notification system changes required by programs. Collaborated with internal teams on operational processes to ensure successful program implementation. Worked with internal and external service providers for optimal system performance. Initiated and implemented process improvements as needed.

Provided operational support and guidance to new California market participant.

Managed internal operational processes of over 250 commercial and industrial customers (4,000+ accounts) in California and Oregon. Includes account enrollment/contracting, billing, settlements and finance/regulatory reporting. Coordinated organizational response to regulatory or market changes. Resolved issues and optimized processes. Liaison to California and Oregon utilities, the California Independent System Operator (CAISO) and external vendors.

Managed billing operations of 4000+ accounts, 360M annual revenue. Lead role in issue resolution, contract review and billing process improvements, settlement reconciliation, energy research and analysis, new product development.

Oversaw all operational aspects of about 30 parking facilities in Los Angeles & Orange County. Prior experience includes serving as Billing Manager for the same company for over 10 years.