My life has been about "making the sales number"; as a sales person and sales leader. I am passionate about helping companies become more effective sales organizations. I have developed and implemented personally and through The Chapman Group (company I founded in 1988) sales processes, sales and account management training methodologies, and metric-based sales tools (s/w) that have achieved remarkable results for my clients. I focus on sharing these ideas and practices.Specialties: Sales process evaluation, Sales and Account Management Methodology Training, Sales Tools, Sales Metrics (predictive modeling for pipeline build and customer revenue retention) and measuring customer loyalty / commitment; the voice of the customer (account).