Dennis C Hicks Email & Phone Number

Us

Responsible for developing new and managing existing Business Reseller relationships focused on intelligent and historical record management of enterprise Information Technology (IT) assets. The primary solution focus is print imaging devices, desktops, servers, and network equipment through the identification, recording, and reporting of device risks and vulnerabilities; usage and status information; and configuration settings for hardware and software. Responsibilities include reseller executive communications, sales training, sales presentations, providing reseller RFP/proposal input, and assisting resellers in the accomplishment of sales objectives related to Symphion solutions.

Exton, Pa, Us

Manage the National Healthcare Solutions team who provide enterprise business improvement and optimization around security & governance, administrative efficiencies and the communication gaps related to connected care. The teams focus was on the analysis of internal and external workflows related to administrative, financial and clinical electronic record interoperability to reduce organizational costs related to the handling of paper and printed records.

Consulting on Healthcare IT Outsourcing solutions and Consultant engagements for contract renewals, pricing models, data center migrations, software implementation and strategic planning.

Dallas, Tx, Us

Headed provider outsourcing services for Western US, holding annual P&L accountability for $27M-$35M. Led 5 direct reports and over 100 indirect reports, managing C-level relationships, financial operations, IT service delivery, disaster recovery readiness, and add-on sales encompassing the support for Epic, McKesson, Siemens, Meditech, QuadraMed, GE, Lawson, PeopleSoft, and various other software solution vendors. Provide sales support for new sales opportunities.

Oversaw information service projects and support, including planning, operations management, budgeting, and product implementations, for 6 hospitals (950 beds), 100,000+-member health plan, 5 diagnostic outpatient centers, a home health agency, and multiple family medicine clinics; directed up to 50 personnel.

Us

Directed IT operations, enterprise network management, customer clinical transaction interface, product quality assurance, and product releases. Oversaw hospital and physician Web portal ASP-hosted environment supporting 250+ hospitals; managed a 20+ person team.

Formalized startup’s product strategies and initiated development of web e-prescription management solution.Drove integration of web-enabled prescription writing platform, retail pharmacy work-list management, patient information access capabilities, pharmaceutical manufacturer data, and call center support. Secured pilot projects with two physician groups totaling 300+ physicians.

Recruited as part of new senior management team to prepare company for M&A via operational improvements and sales/service increases. Held accountability for clinical/financial product management, product development, quality assurance, releases, and internal technical support. Strengthened product portfolio via acquisition of transaction interface engine as well as contract management, cost accounting, and product line management solutions.Proved vital in positioning company for successful buy-out by overhauling product development practices, product release control processes, and IS operations.

Oversaw emerging systems/application deployments and support for network of 51 hospitals, 2 HMOs, and centralized physician billing office in 17-state territory; managed AS/400 programming team and EDS outsourced data center contract. Delivered $2M+ in savings by driving post-merger improvement and automation of EDS IS operations for two acquisitions totaling 28 hospitals; cut processing errors and boosted application availability.Lowered operating expenses and month-end processing time, leading system re-engineering for multi-state physician practice centralized business office (CBO); lifted productivity and physician satisfaction.

Managed a nationally deployed consulting staff specializing in disparate healthcare vendor system integration services.