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Senior Executive applying strategic and resourceful approach to managed services, IT operations, and outsourcing. Delivers continuous improvements to build scalable, lean, and reliable environments, driving measurable results in operational efficiency, cost savings, information security, and business process optimization. Excels at developing, releasing, and maintaining new products and enterprise solutions, positioning technology as business tool to expand capabilities and boost user productivity/satisfaction. Engages teams to enhance service delivery and customer relationships, setting stage for new, recurring, and add-on business by leading large-scale and long-term engagements. Supports large infrastructures, reducing complexities, building consensus, and introducing positive change in stride with dynamic needs.Specialties: Healthcare Provider, IT Services and OperationsHealthcare IT Outsourcing ExpertiseHealthcare Enterprise Solutions & ApplicationsITO Managed Services Managed Print ServicesBusiness DevelopmentP&L and Budget ManagementTeam BuildingMentoringStrategic PlanningVendor Contract NegotiationsOutsourcing Contract and Modeling ManagementProject Management and PlanningEnterprise Network Management Product & Software DevelopmenttProduct Release Management Product Quality AssuranceDisaster Recovery
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Sr Vice President, Business DevelopmentSymphion, Inc. Oct 2015 - PresentUsResponsible for developing new and managing existing Business Reseller relationships focused on intelligent and historical record management of enterprise Information Technology (IT) assets. The primary solution focus is print imaging devices, desktops, servers, and network equipment through the identification, recording, and reporting of device risks and vulnerabilities; usage and status information; and configuration settings for hardware and software. Responsibilities include reseller executive communications, sales training, sales presentations, providing reseller RFP/proposal input, and assisting resellers in the accomplishment of sales objectives related to Symphion solutions. -
National Director, Healthcare SolutionsRicoh, U.S. May 2011 - Sep 2015Exton, Pa, UsManage the National Healthcare Solutions team who provide enterprise business improvement and optimization around security & governance, administrative efficiencies and the communication gaps related to connected care. The teams focus was on the analysis of internal and external workflows related to administrative, financial and clinical electronic record interoperability to reduce organizational costs related to the handling of paper and printed records. -
Independent ConsultantSelf-Employed Jan 2011 - May 2011Consulting on Healthcare IT Outsourcing solutions and Consultant engagements for contract renewals, pricing models, data center migrations, software implementation and strategic planning.
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Regional Vice President, Provider Outsourcing ServicesAcs, Inc., A Xerox Company May 2004 - Nov 2010Dallas, Tx, UsHeaded provider outsourcing services for Western US, holding annual P&L accountability for $27M-$35M. Led 5 direct reports and over 100 indirect reports, managing C-level relationships, financial operations, IT service delivery, disaster recovery readiness, and add-on sales encompassing the support for Epic, McKesson, Siemens, Meditech, QuadraMed, GE, Lawson, PeopleSoft, and various other software solution vendors. Provide sales support for new sales opportunities. -
Chief Information OfficerAbrazo Health Care, Western Region Of Vanguard Health Systems Feb 2003 - May 2004Oversaw information service projects and support, including planning, operations management, budgeting, and product implementations, for 6 hospitals (950 beds), 100,000+-member health plan, 5 diagnostic outpatient centers, a home health agency, and multiple family medicine clinics; directed up to 50 personnel.
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Chief Information Officer/Vice PresidentHealthvision, Inc; Acquired By Quovadx 2001 - 2003UsDirected IT operations, enterprise network management, customer clinical transaction interface, product quality assurance, and product releases. Oversaw hospital and physician Web portal ASP-hosted environment supporting 250+ hospitals; managed a 20+ person team. -
President Of Software ProductsTremont Medical, Inc 1999 - 2001Formalized startup’s product strategies and initiated development of web e-prescription management solution.Drove integration of web-enabled prescription writing platform, retail pharmacy work-list management, patient information access capabilities, pharmaceutical manufacturer data, and call center support. Secured pilot projects with two physician groups totaling 300+ physicians.
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Senior Vice President Of Product DevelopmentIntegrated Medical Networks (Imn); Acquired By Quadramed 1997 - 1999Recruited as part of new senior management team to prepare company for M&A via operational improvements and sales/service increases. Held accountability for clinical/financial product management, product development, quality assurance, releases, and internal technical support. Strengthened product portfolio via acquisition of transaction interface engine as well as contract management, cost accounting, and product line management solutions.Proved vital in positioning company for successful buy-out by overhauling product development practices, product release control processes, and IS operations.
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Assistant Vice President Of Operations And DevelopmentOrnda Healthcorp: Acquired By Tenet Health 1995 - 1997Oversaw emerging systems/application deployments and support for network of 51 hospitals, 2 HMOs, and centralized physician billing office in 17-state territory; managed AS/400 programming team and EDS outsourced data center contract. Delivered $2M+ in savings by driving post-merger improvement and automation of EDS IS operations for two acquisitions totaling 28 hospitals; cut processing errors and boosted application availability.Lowered operating expenses and month-end processing time, leading system re-engineering for multi-state physician practice centralized business office (CBO); lifted productivity and physician satisfaction.
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Executive Director/Senior ConsultantNational Healthtech Corp/Mri; Aquired By Acs, Inc. 1989 - 1995Managed a nationally deployed consulting staff specializing in disparate healthcare vendor system integration services.
Dennis C Hicks Skills
Dennis C Hicks Education Details
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University Of UtahComputer Science
Frequently Asked Questions about Dennis C Hicks
What company does Dennis C Hicks work for?
Dennis C Hicks works for Symphion, Inc.
What is Dennis C Hicks's role at the current company?
Dennis C Hicks's current role is Retired.
What is Dennis C Hicks's email address?
Dennis C Hicks's email address is de****@****zon.net
What is Dennis C Hicks's direct phone number?
Dennis C Hicks's direct phone number is +165096*****
What schools did Dennis C Hicks attend?
Dennis C Hicks attended University Of Utah.
What skills is Dennis C Hicks known for?
Dennis C Hicks has skills like Enterprise Software, Integration, Business Process Improvement, Leadership, Crm, Strategy, Process Improvement, Consulting, Strategic Planning, Product Management, Business Development, Operations Management.
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