• Manage and prioritize incoming pre-Sales estimates requests.• Scope incoming accessibility projects for web, native mobile, desktop and designs with clients to ensure accessibility testing and review needs are met.• Prepare estimates for proposed accessibility work to be performed.• Configure accessibility review engagements in ARC platform for automated and manual testing.• Spearhead weekly, monthly and quarterly department reports.

• Scoped incoming accessibility projects for web, native mobile, desktop and designs with clients to ensure accessibility testing and review needs are met.• Prepared estimates for proposed accessibility work to be performed.• Configured accessibility review engagements in ARC platform for automated and manual testing.

• Perform accessibility audits of web sites/applications and native mobile apps using accessibility testing tools and assistive technology products• Report accessibility testing findings, describing accessibility issues and recommendations for remediation• Perform design reviews for web sites/applications and other digital media• Address accessibility questions via a helpdesk.

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• Reviewed and audited sites for accessibility compliance; provided remediation guidance.• Digital accessibility subject matter expert within eCommerce.• Provided accessibility training to internal groups.• Coordinated the accessibility efforts within the Digital Production group. • Implemented content updates and enhancements on United.com. • Created rules for advertisements and applied associated campaigns. • Contributed to the planning and execution of next-generation… Show more • Reviewed and audited sites for accessibility compliance; provided remediation guidance.• Digital accessibility subject matter expert within eCommerce.• Provided accessibility training to internal groups.• Coordinated the accessibility efforts within the Digital Production group. • Implemented content updates and enhancements on United.com. • Created rules for advertisements and applied associated campaigns. • Contributed to the planning and execution of next-generation CMS templates and styles. • Documented system processes for reference and training.• Consulted with business stakeholders to create and implement effective online solutions to business problems. Show less

• Member of 15-person team responsible for the redesign of United’s MileagePlus booking engine, using HTML and CSS• Assisted with rebranding of Continental.com; textual content using HTML and CSS• Interfaced with Vignette content management system to display standards-based content• Ensured pixel-perfect results and cross-browser compatibility, both visually and functionally• Resolved defects in a timely manner leveraging Hewlett-Packard’s Quality Center• Provided guidance… Show more • Member of 15-person team responsible for the redesign of United’s MileagePlus booking engine, using HTML and CSS• Assisted with rebranding of Continental.com; textual content using HTML and CSS• Interfaced with Vignette content management system to display standards-based content• Ensured pixel-perfect results and cross-browser compatibility, both visually and functionally• Resolved defects in a timely manner leveraging Hewlett-Packard’s Quality Center• Provided guidance on standards, best practices and performance optimization Show less

• Responsible for the strategy and tactical operations of enterprise search• Managed Google Enterprise Search appliance implementation, operation and customization• Managed enterprise online employee directory application, including mobile employee directory• Managed and provided training for targeted email application used by non-technical internal audience• Managed projects to enhance usability and productivity gains• Implemented web analytics to report of product return… Show more • Responsible for the strategy and tactical operations of enterprise search• Managed Google Enterprise Search appliance implementation, operation and customization• Managed enterprise online employee directory application, including mobile employee directory• Managed and provided training for targeted email application used by non-technical internal audience• Managed projects to enhance usability and productivity gains• Implemented web analytics to report of product return of investment (ROI)• Consulted on search best practices to improve organic search relevancy Show less

• Designed effective internal online communications for presentation on company’s enterprise intranet• Managed and administered Google search appliance for internal content retrieval• Consulted with 300+ intranet site producers on online strategy and online presentation best practices• Remained current with web best practices in information design, usability and online experience

• Initiated and led movement to utilize intranet for decentralized, effective corporate online training programs• Designed and managed department intranet training web site• Conducted internal market research for program promotion, enhancement and ROI

• Created and maintained Access-based database system for records management.• Migrated data from unsupported proprietary system to standard, supported relational database system.• Improved accuracy over previous system by 39%.

• Managed department operations, including training and supervision of 6 employees.• Monitored and maintained 22 ATMs (automated teller machines).• Produced management reports to support corporate planning. (i.e. ATM activity, Cost Analysis)• Implemented department policy and procedures.