Dennis Dombrowski Email & Phone Number

Kanata, Ontario, Ca

· Support West Region clients in their Unified Communications and Collaboration journey· Direct buildout with strategic partners in the Central/West Region to establish new development and growth partners through product presentations and demonstrations, tailored partner training, migration assistance, feature/specification requirement analysis, final product quote creation, and RFP assistance· Focus on partner enablement to ensure new logo growth, sell wide and deep into existing customers, and migrate customers to a variety of Cloud offerings · Enhance customer experience by uncovering common challenges and gaps in executing cross-functional improvements while listening to the “voice of customer”· Present technical presentations and demonstrations for multi-level business stakeholders all while explaining in simple terms· Trained as a consultative channel professional to be able to identify and ascertain client needs, develop strategic partnerships, build relationships, while delivering solutions that integrate into customer backend systems such as Microsoft Dynamics/365 and Teams, G-Suite, Salesforce, & other web-based CRM’s using RESTful API’s and microservices to enable digital transformation on a variety of platforms like Azure, AWS, Hyper-V, Google, and Gen AI all while leveraging secure connections methods such as LDAP, OAuth, and SOAP· Presidents Club - 2021· Led support for several sales executives who achieved 100% Performa and President’s Club (multiple years)· Enabled cross-functional bridge as strategic SE Team Lead between Sales, Services, PLM, and R&D to identify top product enhancements; provided direct feedback to product line managers to enhance customer experience· Managed multiple Mitel product booths at yearly events for both internal and partner focused audiences consistently over the past 10 years· Drove systematic change which enabled strategic partnerships to position and sell Mitel’s Premise, Cloud, and Subscription offers

Supported a direct sales model in a team selling approach and managed the sales process from call to close· Performed within the top 3 of over 40 nationwide offices 3 out of 4 years· Presidents Club 2006/Sales Engineer of year award· Direct technical sales support to 3 President’s Circle sales reps for 4+ years in a row· Lone Star Award Club 100%+ Team quota achiever, 2004· Making it Happen award 100%+ Team quota achiever, 2006

Led Service Department and Operations Team to fulfill customer work orders and troubleshoot a variety of issues· Dispatched to customer sites and tasked with troubleshooting highly complex designs and solving customer needs under high pressure environments· Onsite Support Tech for strategic larger Enterprise Accounts responsible for daily tasks and reports which were produced for senior leadership· Achieved highest level of satisfaction on work orders as a Lead Systems Engineer· Served as Team Lead responsible for training technicians on growth strategies for the DFW support team· Achieved all new and updated certifications year over year· Exceeded expectations on yearly reviews and completed all yearly goals and objectives· Recognized as turning in the most sales leads for an operations tech resulting in the closing of several new and existing sales opportunities

Managed projects with Installation Department and delivered new communications solutions which solved customer challenges· Directed complete VoIP of various sizes including core system buildout and installation of Unified Communications, Voicemail with Unified Messaging, Contact Center, Call Recording, CTI/database integrations, configuration of highly redundant systems, and installing voice/data circuits· Led project management for all customer design components on work orders· Shadowed senior install technicians for 3 months and quickly became a lead install tech handling a variety of customer installations including VoIP and Contact Center applications· Achieved system and application certifications for all Inter-Tel Platforms