Implementation Specialist
Current▪ Implement a coordinated project plan to manage successful client implementations, conversions and other onboarding engagements across the company product suite▪ Work collaboratively with the management team to ensure the delivery of high-quality implementation services, aligning with market needs and competitive requirements.▪ Leverage technical expertise to support and enhance the implementation services provided by Lone Wolf.▪ Monitor resource performance status, oversee status reporting, and manage expenses/timesheet approvals in alignment with ongoing business requirements and priorities.▪ Work closely with the Adoption and Engagement, Support, and Customer Success teams to ensure a smooth transition from implementation to feature adoption and utilization▪ Track project work to ensure implementations are progressing on-time and within budget▪ Work with internal teams on enhancing product delivery, defining test strategy and maintain test & use cases to facilitate user acceptance and regression testing▪ Maintain a current knowledge of the real estate industry and trends within the industry▪ Work collaboratively with other implementation specialists on the team on cross-training initiatives and troubleshooting as necessary▪ Support leadership if/when necessary in any operational activities