Dennis Frelick Email & Phone Number

Grain Valley, Missouri, United States

Administrative Assistant to the Senior Pastor• Proficient editor of the church newsletter, website, and Pastor’s blog• Communication of church-related events and updates• Teaching/preaching of the Word of God through biblical exegesis• Shepherding congregants via relational encouragement and biblical wisdom

Kansas City, Kansas, United States

Colorado Springs, Colorado, United States

Utilize WordPress CMS to edit website content for Outreach Sites clients – implement minor HTML5 and CSS updates to support customer requests. Provide WordPress website and social media training to clients. Manage all Outreach Sites updates, builds, and migrations with Independent Contractor(s). Provide Technical and Customer Support for all Outreach Digital Products, including Outreach Social, Sites, and Church Kit Subscriptions. Manage relationships with IT to execute the strategies and annual product roadmaps for the Digital Product Team. Function as the coordinator to execute marketing actions on digital products with the Marketing Team. Oversee Outreach Everywhere ad campaigns from set up to reporting.

Colorado Springs, Colorado Area

Provided ChMS training and content updates for customers – made minor HTML5 updates to support customer requests. Communicated feature enhancements, usability issues, and software bugs with Product Management Team. Developed Customer Support Team structure as it currently exists. Software bug and usability issue testing and tracking. Assisted the Data Migration Team with process expertise, including building a Project Plan for customer facing Data Migration Process.

Colorado Springs, Colorado Area

Define project charter, scope, timeline, and budget for IT upgrade and implementation projects. Create and manage project schedules, milestones, activities, owners, and deliverables. Identify and manage project dependencies and critical path. Mitigate risk to timelines, budget, and or scope. Escalate issues and propose decisive solutions.Note: This position was facilitated through TEKsystems.

Colorado Springs, Colorado

Project Manager over critical IT Client Solutions initiatives, including 30 Kentico CMS applications. Defined and activated project parameters across conception, initiation, definition, planning, launch, and execution. Utilized Kentico CMS to execute website content updates and provided website training for internal customers. Instrumental in creating and implementing the foundations for a PMO. Interfaced with executive leadership and key project stakeholders to create culture of transparency and positive collaboration.

Auburn, California

Customer service and team leadership expert for multiple Big 5 locations. Promoted to Assistant Manager over our operations, team training and customer service functions. Contributed to various technical projects to help streamline our operations.