Place Services, Inc. is a nationwide commercial General Contractor and Subcontractor specializing in remodeling and new construction of retail box stores. Founded by Troy Place in 2006, PSI continues to grow in customer reach and service offerings, completing thousands of projects each year as far away as Alaska and the Hawaiian Islands. PSI serves a wide range of customers including Walmart, Publix, Lidl, Best Buy, CVS, QuikTrip, Kroger, Aldi, Hyatt, state contracts and Department of Defense… Show more Place Services, Inc. is a nationwide commercial General Contractor and Subcontractor specializing in remodeling and new construction of retail box stores. Founded by Troy Place in 2006, PSI continues to grow in customer reach and service offerings, completing thousands of projects each year as far away as Alaska and the Hawaiian Islands. PSI serves a wide range of customers including Walmart, Publix, Lidl, Best Buy, CVS, QuikTrip, Kroger, Aldi, Hyatt, state contracts and Department of Defense. PSI's mission is to be the greatest source of help to our customers:By building our company,By building our people,All with uncommon integrity.As general manager of PSI's real estate division, I am responsible for all aspects of its real estate investments and holdings, including acquisition, construction/renovation, stabilization, and exit strategy and timing. Show less

As Product Owner for Norfolk Southern Railroad, I led the design, development and deployment of Workforce Management Metrics dashboards which attracted the highest user adoption of all Tableau CRM dashboards within the company. Using Agile approach and techniques, I effectively collaborated with cross-divisional, customer service user groups to develop user stories, and led the development team to produce 9 dashboards.

At CDE I was responsible for driving excellence and scalable processing to support innovative financial service offerings and BPO operations.

In 2017 Donnelly Communciations was acquired by Support Services Group. My role was to assist with the transition and lead the operations for large, retail and e-commerce clients. Key responsibilities included negotiating and renewing client contracts, fostering close partnerships with client executives, and ensuring that we were delivering a superb customer experience for the elite brands we supported.

Donnelly Communications was trusted by leading brands to deliver an exceptional customer experience. In 2017 we celebrated our 36th year in business! As president and chief operating officer, I was responsible for all aspects of the business with profit and loss oversight for the company. During the first four years of my tenure we increased revenues by more than 200% and tripled EBITDA. In doing so we transformed into a multi-channel contact center, updated our technology platform, launched… Show more Donnelly Communications was trusted by leading brands to deliver an exceptional customer experience. In 2017 we celebrated our 36th year in business! As president and chief operating officer, I was responsible for all aspects of the business with profit and loss oversight for the company. During the first four years of my tenure we increased revenues by more than 200% and tripled EBITDA. In doing so we transformed into a multi-channel contact center, updated our technology platform, launched global operations in two nearshore locations, and acquired another contact center. In mid-2017, we were acquired by Support Services Group. Show less

NWP Services Corporation provides financial services to large Real Estate Investment Trusts (REITs) and property management companies. Services include utility management, energy management, electronic payments, sub metering, back office accounting and IT solutions. As an Independent Management Consultant I helped NWP assess the business viability of developing and offering an outsourced billing service to the water utility market. I also negotiated and launched the NWP strategic partnership… Show more NWP Services Corporation provides financial services to large Real Estate Investment Trusts (REITs) and property management companies. Services include utility management, energy management, electronic payments, sub metering, back office accounting and IT solutions. As an Independent Management Consultant I helped NWP assess the business viability of developing and offering an outsourced billing service to the water utility market. I also negotiated and launched the NWP strategic partnership with Solar City, expanding NWP’s suite of offerings and marking Solar City’s foray into the multi-family housing market. Show less

Lyon property management company managed 14,000 residential rental units in Atlanta, California, Colorado, and Florida. As Regional Vice President I oversaw the management of 17 properties and 7,000 residential units including the marketing, leasing, maintenance, financial, HR and capital improvement functions. I also servered as served as a Board Member of the Atlanta Apartment Association.

NWP Services Corporation provides financial services to large Real Estate Investment Trusts (REITs) and property management companies. Services include utility management, energy management, expense management, electronic payments, sub metering, back office accounting and IT solutions. As Vice President of Operations I led a cultural shift whereby operational and customer service excellence became the norms. In my time with NWP, we executed a critical turnaround that propelled the company to… Show more NWP Services Corporation provides financial services to large Real Estate Investment Trusts (REITs) and property management companies. Services include utility management, energy management, expense management, electronic payments, sub metering, back office accounting and IT solutions. As Vice President of Operations I led a cultural shift whereby operational and customer service excellence became the norms. In my time with NWP, we executed a critical turnaround that propelled the company to become the leader in its industry niche and to post the best sales and financial performance in its 11-year history. Show less