Dennis Ooi Email & Phone Number

North West Community Development Council, Singapore

Manage technical support operations, specializing in diagnostics, repair, and maintenance for Lenovo products, ensuringefficient problem resolution and minimal downtime.Provide expert troubleshooting of hardware and software, including identifying issues related to performance, security, and user experience.Collaborate with a team of technicians to enhance service standards and deliver quality assurance on every project.Maintain and update technical documentation for Lenovo service protocols, improving workflow and enabling efficient knowledge transfer.

Singapore, Singapore

Supervised client-facing projects, including notable accounts like Harvey Norman and Lenovo, managing end-to-end project deliverables to meet KPIs and quality expectations.Prepared and analyzed weekly, KPI, and settlement reports, providing insights and action plans for operational improvements. Led front-counter operations, ensuring accurate daily settlements and managing customer payments efficiently. Coordinated transfer and repair logistics for devices to the service center, optimizing the turnaround time for customer service.Provided in-depth troubleshooting and diagnostic services for laptops and desktops, including hardware repair and software configure

Ipoh, Perak, Malaysia

Malaysia

Hotel Service and Assistance , Setup WIFI connect for all floor , configure network connect to server and maintenance , help office and customer configure network connect LAN and WIFI .