Dennis O'Regan Email & Phone Number

Charlotte, NC, US

Charlotte, North Carolina Area

 Focal point for implementation and support of a personal mobile device trial using personal devices with access to corporate data via ActiveSync, BES Express, and GOOD Mobile Messaging. Responsible for operational support and escalation management of mobile devices and applications for over 20,000 users. Lead engineer for testing of server maintenance.

 Lead engineer on the integration of Lotus Notes to Microsoft Exchange BlackBerry migration for over 15,000+ users within multiple business units. Responsible for ensuring mobile applications and existing BlackBerry feature sets are seamlessly transitioned to the new environment.  Architect and implement parallel solutions to ensure the BlackBerry.

 Conduct system architecture planning and testing to implement a fixed mobile convergence and single number reach initiative within the bank. Provide in-depth technical consultation to clients and IT management for multiple voice and IP Telephony applications. Research and evaluate new mobile voice applications while working with vendors to efficiently.

 Responsible for wireless device management and end user support for numerous customer facing accounts Maintain and support Blackberry Enterprise and GOOD Mobile Messaging servers on multiple platforms on a 24x7 basis Engage with customers on their requirements for device rollouts, education, security, and server implementations Investigate and resolve.

 Investigate and resolve Lotus Notes server outages and application failures  Focal point for applying a new Lotus Notes application backup solution across the entire domain Responsible for implementing an email server monitoring solution for the entire domain Supported & developed a sales form approval application that directly affected the CEO.

 Provide 24x7 support of Lotus Notes application and messaging servers Facilitated upgrades of Lotus Notes Server releases throughout the domain Responsible for maintaining daily backups of databases for 300+ servers Implemented technical procedures and AIX scripts to automate procedures Deployed a sales application that recovered a 30% cost.

 Provided deskside support for more than 200 users within two branches Focal point for 24x7 executive level support  Developed and maintained computer charity program for local schools