Collaborate with global, cross-funtional teams on the integration of acquired companies into IBM's processes, procedures and culture. Responsible for the development, review, approval and dissemination of time dependent information and legal documents to the acquired companies constituents. Lead a team of internal and external resources.

Managed specification reviews, validated test requirements and coordinated engineering resources for the testing of semi-conductor components that met Aerospace clients' program development requirements.

Successfully managed over 250 Critical Situations when the normal IBM Support process failed to resolve product issues.Managed product teams from Development, Engineering and Support, in the timely execution of problem determination analysis and resolution plans.Tracked pervasive product quality issues and reliability trends in the field and provided input regarding product defects and fixes to Development. Documented "Lessons Learned" for continuous product and process improvement. Demonstrated strong organization, planning, prioritization and execution skills in a fast paced, multi-tasking environment. Consistently resolved issues that resulted in high customer satisfaction and retention rates as measured by post-resolution surveys

Managed an Aerospace and Defense Industry Account Territory, responsible for PLM Solutions Sales and Implementation Services engagements. Led cross-brand support teams in the development of proposals and ensuing project plans to successfully close and deliver a total PLM Solution (Hardware, Software and Services). Directed global technical teams in the post-sales implementation efforts to facilitate timely solution deployment. Developed a Strategic Partnership with an aircraft company to implement IBM's PLM Solution for the development of a new plane program. Led the Sales, Implementation Services and associated Business Process Reengineering efforts. Established customer executive relationships that led to a long term financial commitments, including a multi-year, multi-million dollar licensing agreement and a 4-year implementation contract. The Customer Program Manager stated that they gained a 5 year competitive advantage and have gone on to develop several new planes using this technology and reengineered product development process. Facilitated IBM's PLM market expansion by developing this customer as a Worldwide reference. Managed customer testamonial speaking engagements at industry conferences and coordinated on-site reference visits for US and international customers. Was recognized as the IBM Worldwide PLM Sales Leader for this effort.

Other IBM Sales and Marketing Experience : Kansas City Regional Staff: Managed and Deployed a marketing program in a 4 state region. Provided coaching in consultative sales and customer relationship building techniques. Performed all of the associated event logistics planning and coordination activities related to deploying the marketing program to the field locations. IBM Marketing Training Center, Dallas: Developed and taught marketing training curricula that focused on Business Development. Authored training materials, served as course instructor and Class Manager, mentored students and supervised instructor teams. Account Sales Manager: Managed a Manufacturing, Higher Ed, Retail and Government account territory. Responsible for all aspects of territory management, including: business plan development, opportunity qualification, proposal development, solution delivery, contract negotiation, customer relationship management, team management and sales quota attainment. Consistently achieved sales objectives (for solutions that included hardware, software and implementation services), and high customer satisfaction. Achieved numerous IBM 100% Clubs .