Dennis Reno Email & Phone Number

California, United States

California, United States

San Jose, California, Us

Joined Enactify.at as a business advisor regarding Customer Growth. As a strategic advisor about customer growth and creating customer centric business experiences, Enactify.ai exemplifies a commitment to change how we do business. It is an honor to be a part of representing how future customers interact with Enactify.ai's cutting edge ai technology and how customer feedback is incorporated into product design and delivery. A bit about Enactify.ai: Born out of the founder’s epiphany that PDFs should not be stuck in a bygone technological era, Enactify orchestrates an immersive, interactive experience that transcends the ordinary. Our solutions take your documents from static to sensational with an intuitive, powerful, next-generation digital experience platform. Engage, act, inform – that’s the power of Enactify.

Redwood City, California, Us

• Led global Customer Success teams to drive product adoption and streamline processes, resulting in increased efficiencies and lower operating expenses.• Developed and implemented AI playbooks for customer migration to new cloud contact center systems, reducing account risk and improving customer retention.• Maintained a 95% Customer Retention Rate and secured a Stevie Award for Best-in-Class Customer Support Organization.

Redwood City, California, Us

- Responsible for delighting customers and creating customers for life through exceptional service and maximum customer ROI. Achievement of add-on sales and revenue expansion through executive customer relationships and retention/expansion strategies. - Led a team of dynamic and customer obsessed professionals who create fantastic customer experiences that drive revenue growth and expansion through add-on sales- Teams included seasoned professionals in professional services, customer success, technical support, technical training and education and customer experience operations. with laser focus on rapid customer adoption of technology and rapid achievement of ROI.

Aliso Viejo, California, Us

In my role as Vice President of Global Customer Success at OneLogin, I revolutionized customer success and technical support workflows by introducing advanced tools and technology. I was successful in reducing ARR churn and achieving a 97% Customer Experience Rating, I played a key role in driving customer retention and satisfaction in Professional Services, Technical Support and Customer Success.

San Francisco, California, Us

At an early stage startup, I gave each team instructions on how to provide excellent customer service while increasing ARR, improving operational effectiveness, and generating rapid enterprise customer ROI. I oversaw the implementation of Arxan's application protection solutions for JavaScript, desktop servers, and mobile applications, as well as the adoption of the customer onboarding process. In-depth training on application security, service automation, technical tools, process engineering, professional services, and community self-help support was also created and presented by me to both customers and executive staff. I created and carried out the organization's goal for providing global small business and enterprise assistance, which included customer advocacy, account management, onboarding and adoption, retention campaigns contract renewals,, and growth activities for ARR. In addition, I created efficient procedures that guarantee smooth transfers from sales to implementation to customer success and retention.Key Accomplishments: Accomplished 95% Customer Retention Rate and NPS Score of 77. Oversaw global portfolio of 500+ customers, managed $90M ARR renewals, and driving $9M in Professional Services revenue. Led departments of Customer Success, Professional Services, Support, and Training for privately-held early stage cybersecurity company specializing in application protection solutions to fortify mobile apps against cyberattacks. Spearheaded business and customer engagement operations for global services organization of leading provider of comprehensive application protection solutions for Internet of Things (IoT) and mobile applications, safeguarding $1B+ in application instances.

Sunnyvale, California, Us

During my tenure, I oversaw operations for worldwide service delivery, guaranteeing client satisfaction and making the best use of on-premise and cloud-based cybersecurity solutions at VC-backed startup. I created, coached, and oversaw teams for customer success, professional services, and technical support, all while promoting an environment of quality and quick return on investment. In addition to improving security and compliance for both internal and outbound communications, I monitored client onboarding, product acceptance, and utilization. In order to empower clients and staff, I also created training courses in process engineering, technical tools, and service automation. Finally, I put strategic support and retention measures into action, which decreased attrition and strengthened customer advocacy.Key Accomplishments: Maintained NPS Score of 85, indicating high levels of customer approval and quality service. Managed revenue responsibility exceeding $200M, demonstrating significant fiscal leadership. Attained 97% Customer Retention Rate, while reflecting strong customer loyalty and satisfaction. Built diverse global team, contributing to company's reputation as leader in cybersecurity services. Drove service delivery metrics and process improvements, while ensuring high standards of customer service.

Austin, Texas, Us

- Responsible for customer satisfaction and quality service delivery for Oracle's Top Accounts, as well as delivering programs to dramatically improve service quality to software, hardware and SaaS customers. - Areas of responsibility included delivery of manager development, employee development, succession planning and both customer and employee communications. - Spearheaded change leadership programs as well as global change management for global customer services. - Owner of quality programs for improvements to the customer experience that drove customer satisfaction improvements and customer retention. - Managed global account teams within top 20% of client base and providing high-touch customer experience.