Dennis Riffe
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Dennis Riffe Email & Phone Number

Operations and Workforce Management Lead at PwC
Location: Concord, North Carolina, United States 11 work roles 1 school
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Current company
PwC
Role
Operations and Workforce Management Lead
Location
Concord, North Carolina, United States
Company size
284983 employees

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Dennis Riffe is listed as Operations and Workforce Management Lead at PwC, a company with 284983 employees, based in Concord, North Carolina, United States. AeroLeads shows a matched LinkedIn profile for Dennis Riffe.

Dennis Riffe previously worked as Manager Workforce Management at Figure and Call Center Planning and Analysis Manager at Wells Fargo. Dennis Riffe holds Bachelor Of Business Administration, Marketing / Sales from Marshall University.

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PwC

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Profile bio

About Dennis Riffe

With over 18 years of experience in planning and analysis for call center operations and sales, I am a seasoned manager and strategic advisor who can optimize the performance and efficiency of any call center group. I have a proven track record of delivering comprehensive planning processes, including schedule tracking and adjustments, short-term forecasting, and disaster recovery and contingency planning, for single large or multiple small call centers.As the former Planning and Analysis Manager at Wells Fargo, I managed the scheduling and staff planning for various call center programs, ensuring proper analysis and communication of operational decisions related to staffing, hiring, and training. I also worked closely with sales management and senior leadership, offering tactical advice and recommendations based on trends and metrics analysis. I have strong analytical skills, as well as proficiency in Microsoft Excel and dialer management systems. I am passionate about providing excellent customer service and achieving high customer satisfaction and retention rates.

Current workplace

Dennis Riffe's current company

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PwC
Pwc
Operations and Workforce Management Lead
Concord, NC, US
Website
pwc.com
Employees
284983
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Company profile
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11 roles

Dennis Riffe work experience

A career timeline built from the work history available for this profile.

Operations And Workforce Management Lead

Pwc

Concord, NC, US

Manager Workforce Management

Current
Figure

Charlotte, North Carolina, United States

Jun 2024 - Present

Call Center Planning And Analysis Manager

Wells Fargo

Charlotte, North Carolina Area

Manages the scheduling and staff planning for call center groups for a single large call center or multiple small call centers. Responsibilities Include: comprehensive planning process for call center programs including scheduletracking and adjustments, short-term planning and forecasting, and disaster recovery and contingency planning.Responsible for all.

Apr 2013 - Aug 2023

Lead Analyst

Wells Fargo

Charlotte, North Carolina Area

Analyze trends and metrics for all Sales groups within Wells Fargo Customer Connection and make recommendations to maximize efficiencies of the groups.Work with Sales management and Senior Leadership, offering tactical advice that allows leadership to make informed decisions.Ensure policy and procedure consistency for the Resource Planning Sales.

Jan 2009 - Apr 2013

Staffing Strategy Consultant

Wachovia Corp

Charlotte, North Carolina Area

Analyzing Call Volume trends and metrics for my Wachovia Direct Access business units in order to make accurate recommendations on how to effectively balance Customer Service and their positions to budget.Building and maintaining working relationships with multiple levels of Wachovia Direct Access and Wachovia Securities and offering strategic advice that.

Dec 2005 - Jan 2009

Client Performance Director

Global Contact Services, Llc

Beckley, West Virginia

Worked with clients, the Operational Department and Information Technology to ensure GCS was operating in accordance to client guidelines with regard to run rates, lead allocation, site designation, quality sales performance and back end analysis.Responsible for a client base of Insurance, Telecommunications and Credit Card acquisition that constituted.

Jan 2003 - Jan 2005

Location Manager

Taylor Nelson Sofres Intersearch

Charleston, West Virginia Area

Developed strategic and tactical plans for Call Center operations including revenue cost planning, recruiting strategies, OSHA adherence, expansion, etc.Worked with Information Technologies and Production Management to endure adequate daily inventory is available.Directly responsible for the performance and development of 12 Supervisors, 3 Department.

Jan 2002 - Jul 2003

Call Center Manager

Tele-Spectrum World Wide, Inc

Huntington, West Virginia Area

Was directly responsible for preparing financial forecasts, explaining P&L, developing relationships with vendors and the day-to-day upkeep of a call center in respect to a 12 million dollar annual budget. Developed strategic and tactical plans for Call Center operations including revenue cost planning, recruiting strategies, OSHA adherence, expansion.

Jan 1999 - Jan 2001

Assistant Call Center Manager

Tele-Spectrum World Wide, Inc

Charleston, West Virginia

Jan 1997 - Jan 1999

Shift Manager

Tele-Spectrum World Wide, Inc

Beckley, West Virginia

Jan 1996 - Jan 1997

Supervisor

Tele-Spectrum Worldwide, Inc

Huntington / Beckley, West Virginia

Jan 1995 - Jan 1996
Team & coworkers

Colleagues at PwC

Other employees you can reach at pwc.com. View company contacts for 284983 employees →

JB Joanna Boyd Joanna Boyd Colleague at Pwc Washington, District Of Columbia, United States, United States View → ZH Zeno Holzer Zeno Holzer Colleague at Pwc Berg, Bavaria, Germany, Germany View → NN Nicolle Nieves Rider (Us - Ifs) Nicolle Nieves Rider (Us - Ifs) Colleague at Pwc Tampa, Florida, United States, United States View → TK Timur Korshlow Timur Korshlow Colleague at Pwc Amman, Jordan, Jordan View → MV Mani V. Mani V. Colleague at Pwc New Delhi, Delhi, India, India View → RR René Rolf Meyer René Rolf Meyer Colleague at Pwc Zurich, Switzerland, Switzerland View → RM Rubén Moreno García Rubén Moreno García Colleague at Pwc Madrid, Community Of Madrid, Spain, Spain View → MB Melia Baartman (Za) Melia Baartman (Za) Colleague at Pwc City Of Johannesburg, Gauteng, South Africa, South Africa View → MG Maria Grönroos Maria Grönroos Colleague at Pwc Helsinki, Uusimaa, Finland, Finland View → ML Maureen Liddy Maureen Liddy Colleague at Pwc Ireland, Ireland View →
1 education record

Dennis Riffe education

FAQ

Frequently asked questions about Dennis Riffe

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What company does Dennis Riffe work for?

Dennis Riffe works for PwC.

What is Dennis Riffe's role at PwC?

Dennis Riffe is listed as Operations and Workforce Management Lead at PwC.

Where is Dennis Riffe based?

Dennis Riffe is based in Concord, North Carolina, United States while working with PwC.

What companies has Dennis Riffe worked for?

Dennis Riffe has worked for Pwc, Figure, Wells Fargo, Wachovia Corp, and Global Contact Services, Llc.

Who are Dennis Riffe's colleagues at PwC?

Dennis Riffe's colleagues at PwC include Joanna Boyd, Zeno Holzer, Nicolle Nieves Rider (Us - Ifs), Timur Korshlow, and Mani V..

How can I contact Dennis Riffe?

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What schools did Dennis Riffe attend?

Dennis Riffe holds Bachelor Of Business Administration, Marketing / Sales from Marshall University.

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