Promoted to Associate Project Manager - Senior Executive, overseeing development teams and driving key projects to optimize the ClickLife app, Payment Portal and Admin Panel. Our focus is on automation initiatives to enhance the customer experience by delivering seamless, one-touch access to all insurance services through the app. Glad to be leading such initiative with dev team !- Expanded responsibilities in leading and managing digital projects primarily for ClickLife.- Leading projects focused on automation, particularly concerning claims and service requests coming from the ClickLife mobile app.- Managed partnership initiatives with banks and collaborated with various stakeholders, including our infrastructure team and data analytics/engineering team, to integrate our APIs into their platforms, enabling the display of our services. This collaboration ensures that database capacity is sufficient and upgraded as needed to avoid server downtimes.

Elevated from an Intern to an IT Project Coordinator, driving digital product initiatives for Clicklife's flagship self-service app on Android & iOS platforms.- Employing in Agile Scrum methodology in software development.- Managing & working with the team for IT audits, cyber security system compliance issues reported by auditors according to CBSL guidelines.- Delivering comprehensive project reports to stakeholders (EXCO).- Communication with C-Level executives, including the CEO on monthly updates, and regular communication with the CIO.- Successfully led the coordination of global launch preparations for the ClickLife app, collaborating with both the development and infrastructure teams to ensure a smooth and efficient release.- Leading the integration of eChannelling APIs into our app to enhance user access to healthcare services (Based on OPD Claim Balance).- Working closely with the product owner of Clicklife to enhance engagement and collaboration.- Driving the digitalization of self-service features within Clicklife app.- Using agile - scrum methodology to manage all the digital projects in a competitive faced paced environment.- Tracking and adding tasks to the product backlog and sprint backlog, ensuring efficient planning of sprint releases for the project.- Tracking in Firebase monitoring application performance to uphold optimal functionality and efficiency.- Collaborating with the analytics team to develop BI dashboards.- Collaborative project with NTB Bank to integrate API sharing, enabling policyholders to access details and benefits through NTB banking application. Coordinated with development, security, and infrastructure teams for secure implementation.

Contributing to the success of Clicklife, the flagship digital self-service app, as a valuable team member in driving digital product initiatives which is available in both Android & IOS platforms.- Using agile technique to manage all digital initiatives.- Conducting daily Scrum meetings with the team to ensure effective coordination, provide updates, and align goals for seamless project progress.-Effectively addressing and resolving multiple customer issues in our company's digital app.- Documentation experience in Product Requirement Document (PRD) & Fundamental Requirement Documents (FRD).-Taking the lead in a team of skilled software developers and QA resources, guiding them in project planning, tracking progress, and establishing key milestones and performance indicators.