Dennis Zhao Email & Phone Number

5 Penn Plaza 10Th Floor Suite Keyme, Ny, Ny 10001

5 Penn Plaza Floor 10 Suite Keyme

Ny, Ny

 Closely monitor the operational trends of order volume on a daily basis and adjust team practices and performance to meet the needs of the company.  Serve as team lead, consistently yielding the Highest UPH and lowest error rates for the past 4 months. Meticulously follow executive corporate standards of operations when handling issues with partnered retailed locations. Successfully restructured the collection of items from individual operator lists to a zone picking system. Personally ensure productivity remains seamless and daily operations are maintained with high levels of efficiency. Successfully manage and supervise a large team of operators, while maintaining high standards and professionalism, and routinely and thoroughly organize and update operational policies and documents.Executes daily shopping tasks with urgency and inventory validation checks, using a range of mobile devices• Works closely with Store Managers/Employees, Store Leads for ongoing product/process feedback• Works directly with retail store managers to integrate operations processes, troubleshoot issues, report feedback to the Store Operations Lead• Works with the design team to test new operational processes and provide key insights and quality feedback• Works with the Field Operations Lead to manage hardware assets used for in store processes• Works closely with other store operators to achieve multiple cut off periods of the day

Bachelor Of Arts (B.A.), Criminology, 3.6

Computer Science