Pre Opening Team Millennium Kurdistan Hotel & Spa as a Concierge (September 14th 2013 – present)Job Description :Responsible for obtaining update tour information regarding places of interests and other similar spots intended for tourists. Provide monthly entertainment and activity information at Concierge Counter for guests .To provide oversee the operations of the bell service and ensure it smoothly without delay or mishandling .Responsible for the daily roster. Maintain logbooks for recording of the daily operations of the Concierge, Transportation and Bell Service. Ensure all activities are properly logged down with clear record. Maintain clear, proper and accurate records of all luggages kept at concierge storeroom. Assist in training of all subordinates in coordination with job related standard, policies and procedures. Ensure all subordinates follow above standard. Accomplish all monthly reports as required. Monitor Transportation Supervisor to finish all assignments given by management, and to keep proper records of all transportation activities. Perform all duties, other than the above as requested by the hotel, company policies. Always conduct the job with concern for the environment and its resources. Where practical and possible, REDUCE use of items, RE-USE whenever possible, and RECYCLE those items that can be.

Overseeing all of the bellhops that are employed by an establishment, Coordinates the work schedules, manages the staff performance, and implements best practices. Within certain environments, the duties may overlap with those of the concierge.

As a Sales and Reservation Manager must have a strong travel reservations professional, with hands on reservations skills, a good understanding of the luxury customer with an excellent motivational and leadership skills, and a commitment to perfection, combining the two to ensure our service is consistently delivered at the highest level. Take responsibility for the whole reservations team , oversee performance and capabilities through daily supervision and thrice yearly appraisal, ensure the team are meeting required levels of service through training and supervision, motivate and inspire staff.

Conducting the bell service activities such as luggage service upon guest’s arrival and departure, luggage storage, message service fax delivery, mail, information and other related tasks. Opening the door of the car for the guest in a professional manner at the main entrance of the hotel and extend warm welcome, appreciation to every guest at any customer approaching by sincere greeting, and roaming the guest in a professional way, which includes addressing the guest by name, holding the lift for guest and extending hotel introduction to guest.

Provide a great impression of service to the guests on the good nature and customer service skills of service staff to , maintain a stellar reputation and keep the guests coming back to the property. Use guest name when addressing the person to make the guest feel welcome and important, as they continue on the walk to the room, the bell person should point out areas of attraction in the hotel, such as the concierge station, the restaurants, the gift shop and business centre. Accompanies the guest to the room, pulling the luggage on a rack and enters the room and turns on the lights. If it is daytime, the bell person may open the drapes. Next, the bell person should inquire about where the guest would like the luggage and point out the closets and safe and any other features of the room. If there is an internet connection, explain how it is accessed. The bell person should indicate the phone number at which they can be reached for any further needs.

Serve menu items to the guests in a prompt and courteous manner and according to the banquet event order, time the service of courses to correspond with the dining pace of the guests. Perform pre and post shift side work, set-up, condiments and clear tables after service. Perform other duties as assigned which may include assisting with set up and break down of function space, and plating of meals.

Airline Ticketing Officer sell domestic and international tickets at the airport or downtown ticket offices, also assign seats for passengers and rebook passengers who miss their flights. Answer questions about airline schedules, fares, hotels and taxis. Airline ticketing officer also handle passengers luggage. First they weigh it to make sure it falls within airline guidelines and then attach tags that indicate where the bags should be taken of the plane.

As an announcer might deliver news updates, be a DJ on a top 40s, rock or urban station, a classical music announcer or the host of a talk radio show. Preparation knowledge of the radio station’s format, types of music or topics in a talk show can involve lots of prep time.

As an announcer might deliver news updates, be a DJ on a top 40s rock or urban station, a classical music and research and write a newscast, a talk show host must become familiar with the hot topics and decide which guests should be on the show, and as a DJ must research songs and artists.

The marketing officer is responsible for the coordination of all marketing activities of the bank, ensures marketing activities are in compliance with state and federal regulations.

To Manage front of the house operations of the hotel ensuring that the highest standar of service and the best possible guest experience is maintained. Be responsible of establishing and maintaining professional relationship with the guests.