Merchant Analyst - Tokopedia
Tokopedia is an Indonesian technology company with the mission to democratize commerce through technology. Tokopedia is now part of ByteDance. Merchant Analyst is one of the role within Physical Goods - Central Department, which focuses on managing the core operation needs related to physical goods sellers (merchants) and their buyers.As a Merchant Analyst Intern, I'm responsible for:- Evaluated and compared 3 e-commerce platforms service level agreements (SLA) for customer order fulfillment across 4 delivery scenarios, identifying best practices and enhancing operational efficiency.- Performed detailed analysis of 500+ highest gross merchandise value (GMV) brands to determine their presence on Tokopedia, assessing competitive advantage and identifying gaps.- Investigated merchant's onboarding, order settlement, and complaint policies of 3 e-commerce platforms, leading to strategic initiatives to increase customer & seller retention and improve process efficiency.