Denny M. Email & Phone Number

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

Brisbane, Australia

• Be the primary point of contact and build long-term relationships with customers• Help customers through email, phone, online presentations, screen-share and in person meetings• Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors• Ensure the timely and successful delivery of our solutions according to customer needs and objectives• Forecast and track key account metrics• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations• Enhance department and organisation’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis• Liaise between the customer and internal teams• Build and maintain strong, long-lasting client relationships • Negotiate contracts and close agreements to maximize profits

Systems Administrator Tasks• Systems administrator on a cloud based solution • Hosting up to 50 users daily in a finPOWER controlled environment • Remote desktop gateway management• User profile management through UPDs (user profile disks) • AD/DC and group policy management • Email hosting and configuration• Management across 8 servers connected on a hosted domain • Database management and backup, web deployment and integration with internal/external web services• Azure experience which includes: Hosting SQL databases, publishing remote applications and configuration for a Cloud hosted server• Internal Systems Administrator supporting internal staff members, network management within the finPOWER domain, including warranty repairs and documentation and providing recommendations to management. Software Support Analyst Tasks• In-depth knowledge of finPOWER Connect – Financial lending software • Highly configurable software that allows for scripting on demand and customisations• Conduct end user and system administration training. • Provide ongoing system and business support• Customising finPOWER to suit client’s needs and expectations• Installations including configuration and business processes • Install and configure systems for new clients including data conversions• Data analysis task orientated • Regular use of SQL management studio for query’s and reporting• Software, script and automation testing

Livestock Exchanges Support Team • Supporting customers from Sale yards, Agencies and Cattle Stations in all areas of Australia and abroad• Direct, Phone and Remote & support with potential/ existing customers building relationships as well as product confidence• Troubleshooting of complex issues while producing suggestive ideas on correcting and preventing issues from reoccurring, which includes writing bug identification documentation for developers.• Maintaining the support desk and assisting with all levels of inquires while training staff to better assist clientele• Quality control and implementation of support guidelines• Working with SQL & Access based databases which includes repairing and comparing tables while assisting customers in day to day manual entries to correct or change existing data or provide detail• reports on demand Accounts interaction • Fortnightly after hours billing reports• Support billing and licensing agreement management• Quote creation/ invoice raising• Implementation proposals stipulating all aspects of potential contracts Development • Allocating design and program features as well as writing specifications for developers• UAT along a range of different VB and .NET based applications • Testing and ability to read exception and logging reports• Manage development members in producing profitable and effective software solutions• Mobile application design management and product release • UI designs and concept design management• Functionality and process changes• Database and replication management systems Other Skills• Working alongside management in creating solutions to internal/ external staffing situations• 30% out of office performing site visits, conferences and training sessions• Semi-sale orientated using marketing and product knowledge to promote and follow up on potential sales

• Technical support / Customer service to all Australia Post retail sites • Remote assistance with full use of site terminals via VMWare• CRM systems for organising , call management and delegation• Face paced environment fast paced trouble shooting so KPIs are met• Monitoring calls logged and ensuring staff are doing their jobs• Assistance with updating of site resources and contracting IT professionals to be on site• Regular communication with Australia Post IT Technicians and 1st Level Support • Regular use of Australia Post equipment for installation, configuration and repair purposes• Testing of new equipment and software before site roll outs occur• Creation of power point presentations for training purposes • Regular use of all Microsoft OS, Office tools and applications

Organizational Leadership

Business To Business Sales Training

A company's sales force is the front line for revenue generation and growth, so it's imperative that your sales team is effective.

Education record

ITTS - IT Training Solutions Windows 7 Enterprise Desktop Support Technician MCTIP 70-685 Identifying Cause of and Resolving Desktop.

A+ Service Technician Certification, A+ Service Technician Certification

Activities and Societies: Full Description available on request of Resume: Denny.Marsh@gmx.com A+ Hardware Support Skills • Support.