Built tools for provincial healthcare regulators to monitor, investigate, and regulate medical practitioners as part of a multi-year digital transformation effort. Supported products include:- Enterprise-wide MS Dynamics 365 CRM- Custom MS Sharepoint site- Web portal for users to update information plugged to D365 CRM- Canvas app enabling the search, indexing, and compilation of files to export as a pdf to legislators.- Outlook plugin to export emails by creating and populating entities in CRM and storage in Sharepoint.

• Oversaw change management for a workforce of over 300 employees, in implementation of Agile, Lean and Kaizen principles. Cultivated a culture of continuous improvement to identify and remove wasteful practices.• Reduced process cycle times by at least 10% across 15 major projects; identifying system bottlenecks via value stream mapping, and enhancing workflow by cross-training staff and developing triaging process to minimize lead times.• Built data-driven process maps using business process modeling notation in Visio across finance, operations, and engineering functions. Designed future-state models in collaboration with users to incorporate new softwares and methodologies.• Improved process compliance from 50% to 90% by arranging touchpoints to address stakeholder pain points, collaborating with managers on adoption strategy.

• Lead user training as the software subject matter expert, producing user manuals and reference guides by gathering, editing and compiling reference materials.• Delivered 3 major releases integrating 5 legacy systems, ensuring proper data migration and retention in data lake. • Ensured product quality assurance by conducting user acceptance testing (UAT) on over 500 test scripts, increasing user satisfaction by 15% between releases.

• Scheduling clients for naturopathic doctors, physiotherapist, and massage therapist using the JaneApp Practice Management solution. Catalogued each professional’s patient information and schedules• Extensive Excel expertise using pivot tables, ranges, and formul.as to organize customer metrics and client information, in addition to creating macros and writing functions in VBE to efficiently access information• Maintaining inventory provisions and sourcing suppliers, for both retail and internal supplies including nutritional supplements, office supplies, and equipment by placing and receiving orders• Managing social media and digital presence activity such as Facebook, Instagram, Yelp, Google; responsible for content creation and posts attracting clients or collaborations with local businesses and encouraging customer involvement on these platforms resulting in garnering reviews• Management of Electronic Health Records (EHR/EMRs) and patient charting, corresponding with other health systems and practitioners for health information exchange (HIE).

• Lead sales initiative leading to a 25% ARR over a two year period.• Administrative work such as data entry, file organization, and invoicing for client purchases.• Provided quality customer service as the first point of contact.