Denzel Douglas Email & Phone Number

Atlanta Metropolitan Area

Sunnyvale, California, United States

• Completed dynamic and high-level training course specializing in hands-on experience in Network Administration.
• Solved 100+ 2nd and 3rd tier trouble tickets while documenting steps needed to resolve issues.
• Acquired skills necessary to configure Cisco devices such as switches and routers; including but not limited to IP addressing, interface and sub-interface configuration, IP protocols, back-ups & recovery, and security.
• Configured and improved upon networks such as LANs, WANs, and WLANs.
• Configured multiple complex networks according to best practices.
• Resolved deep level OSPF, Linux, DHCP, NAT and IP addressing issues.

• Managed and responded to incoming requests from clients seeking assistance in areas such as housing, transportation, health, employment, benefits, and financial assistance.
• Corresponded with service partners to facilitate a seamless experience for clients seeking services.
• Facilitated and monitored network activity to drive partner accountability to network standards and high-quality referrals.
• Provided supportive feedback to community-based-organizations and health service partners regarding improving service accessibility or acceptability as well as guidance on how to use the Unite Us Platform.
• Connected clients with the most appropriate services based on their needs, eligibility, and geographic preference.

Brighton, Massachusetts

• Greeted walk-in clients and conduct intakes for patients.
• Assessed client needs and sent appropriate referrals based on client-needs assessment.
• Provided support for clinical staff for numerous services.
• Functioned as liaison between clients and support services.
• Attended and planned various events to connect veterans to supportive services.

Greater Boston

• Maintained a friendly and professional relationship with residents
• Assisted residents with situations such as move-ins, lockouts, small maintenance issues, deliveries, and frequent questions regarding residence.
• Maintained a secure area by doing periodic floor inspections.

• Monitored patients' physical and emotional well-being and reported unusual behavior or physical ailments to medical staff.
• Provided nursing, psychiatric, or personal care to mentally ill, emotionally disturbed, or mentally retarded patients.
• Observed and influenced patients' behavior, communicating, and interacting with them and teaching, counseling, or befriending them.
• Collaborated with doctors, psychologists, or rehabilitation therapists in working with mentally ill, emotionally disturbed, or developmentally disabled patients to treat, rehabilitate, and return patients to the.
• Held Secret security clearance.

Boston, Massachusetts, United States

Assisted in the research, recommendation, and sales of devices carried by Sprint, including but not limited to: smartphones, laptops, internet connectivity devices, etc.

Boston, Massachusetts, United States

Established or identified prices of goods or services and tabulated bills using optical price scanners or cash registers. Received payments by cash, checks, credit cards, vouchers, or automatic debits.

Bachelor Of Arts - Ba, Psychology

High School Diploma, General Studies