Denzel Hogan Email & Phone Number

Syracuse, Ny, Us

New York, United States

In the Medicaid transportation industry, the customer care and quality assurance role is pivotal in ensuring the smooth and efficient transportation services for Medicaid beneficiaries. As a key liaison between transportation service providers, medical facilities, and Medicaid recipients, my responsibilities include: • Collaborated with Stakeholders (Medical and Transportation Provider Liaisons) to streamline processes and enhance the overall quality of Medicaid transportation services.• Participating in and led training programs to stay informed about the latest updates in Medicaid policies, transportation protocols, and customer service techniques. . This also includes training staff on operating procedures and company policies & services. • Fostered relationships with transportation vendors across NY State while negotiating customary pay rates for trips involving livery, wheelchair, ambulance, and commercial travel which includes out-of-state trips as well. • Documentation and Reporting: Detailed records of transportation requests, service fulfillment, and customer interactions. Generating reports on key performance indicators (KPIs) related to quality and efficiency for review and improvement. • Issue Resolution: Addressing and resolving any issues or complaints from Medicaid beneficiaries related to transportation services promptly. Which include working with transportation & medical providers to find effective solutions.• Quality Assurance: Monitoring the overall service quality to guarantee that transportation services meet or exceed established standards. This includes adherence to safety protocols, timely arrivals, coordinating with transportation providers to optimize routes and maintaining a high level of customer satisfaction.• Customer Interaction: Actively engaging with Medicaid beneficiaries to understand their transportation needs using clear and empathetic communication to provide a positive customer experience.

United States

NY Medicaid non-emergency transportation Contact CenterManaged a high volume of inbound calls with a customer-centric approach, providing prompt solutions and maintaining a professional demeanor while leveraging meticulous trip tracking of drivers to optimize transportation logistics, showcasing organizational skills vital for overseeing call center operations as a Contact Center Supervisor.• Demonstrated financial acumen by skillfully overriding invoices when required, upholding financial integrity and displaying decision-making and showcased adept conflict resolution abilities by successfully de-escalating calls, a trait crucial for maintaining a positive team atmosphere in a Contact Center Supervisor capacity.• Shared expertise by assisting colleagues with inquiries, contributing to a collaborative work environment and displaying teamwork aptitude sought after for both roles as well as ensured unwavering Medicaid compliance.• Nurtured strong vendor relations, underscoring collaborative coordination skills essential for a Contact Center Supervisor dealing with various stakeholders and proactively adapted to changing tasks per management's assignments, exemplifying agility and problem-solving capabilities. Special Projects as needed.

Syracuse, New York, United States

Dedicated Administrative Specialist with a proven track record of providing vital support to the Science, Technology, Engineering, and Math (STEM) Department at the School of Education. Adept at handling diverse administrative tasks with precision, efficiency, and a commitment to promoting excellence in education.• Administrative Efficiency: Streamlined departmental processes, enhancing organizational efficiency and contributing to a smooth workflow. Managed and organized administrative tasks, including document preparation, scheduling, and communication, to ensure seamless operations.• Event Coordination: Successfully coordinated and executed various departmental events, workshops, and seminars, fostering an environment conducive to collaborative learning and professional development.• Communication Hub: Acted as a central point of contact for the department, facilitating clear communication between faculty, students, and external stakeholders. Responded promptly to inquiries, ensuring information flow and maintaining positive relations.• Data Management: Implemented effective data management systems, maintaining accurate records of student enrollment, faculty schedules, and departmental budgets. Utilized advanced software tools to generate reports, contributing to data-driven decision-making.• Team Collaboration: Collaborated closely with faculty members, providing administrative support for research projects, grant applications, and academic initiatives. Fostered a collaborative environment to promote teamwork and achieve shared goals.• Technology Integration: Leveraged technology to improve administrative processes, incorporating innovative tools and platforms to enhance communication, document management, and overall productivity.• Problem Resolution: Proactively identified and addressed challenges, resolving issues related to scheduling conflicts and resource allocation. Demonstrated flexibility and resourcefulness in finding effective solutions.

Syracuse, New York, United States

Dynamic Shared Services Representative with a comprehensive background in human resources operations within a university environment. Proven ability to efficiently manage diverse HR functions, ensuring compliance, fostering positive employee relations, and contributing to the overall success of the university's workforce.• Employee Relations: Served as a frontline point of contact for employees, providing prompt and accurate information on HR policies, benefits, and procedures. Established strong working relationships with staff, addressing inquiries, and facilitating conflict resolution when necessary.• Benefits Administration: Successfully managed and administered employee benefits programs, including health insurance, retirement plans, and leave policies. Conducted benefits orientations, ensuring employees were well-informed and supported in their understanding of available resources.• HRIS Management: Proficiently utilized Human Resources Information Systems (HRIS) to maintain accurate employee records, generate reports, and facilitate data-driven decision-making. Ensured the integrity and confidentiality of HR data.• Process Improvement: Implemented process improvements to enhance HR service delivery, optimizing workflows and reducing administrative burdens. Actively participated in HR projects aimed at improving overall efficiency and effectiveness.• Training and Development Support: Collaborated with HR professionals to coordinate training sessions and professional development programs. Assisted in organizing workshops and seminars to enhance employee skills and knowledge.• Conflict Resolution: Proactively addressed and resolved employee concerns and conflicts, demonstrating a fair and unbiased approach. Upheld a positive work environment and contributed to the creation of a culture of open communication.

Syracuse, Ny -- Le Moyne College