Deomar G. Email & Phone Number

Singapore

Philippines

Philippines

Philippines

Philippines

• Provides high quality customer service and support to SuccessFactors client• Resolves medium and complex issues in a timely manner• Ensures the proper implementation of the solution in different instance (Development, Test and Production)• Performs configuration and customization• Prepares functional specifications and configurations manual• Follow up SLA breach notification• Executes workarounds in areas or situations where a system limitation becomes a major problem• Perform unit and regression testing (Development and Test)

Philippines

• Performs the analysis of current client business processes, using the functional knowledge of SAP and euHReka platforms to optimize the service.• Resolves medium complexity problems related to the functional environment of the application.• Responsible for detailed problem determination of the issues escalated by the client. Problem determination includes re-creating of the issues, determining the point of failure and identifying the problem resolution.• Performs configuration and customization in different modules of SAP HCM Modules in euHReka platform using SAP HR back-end.• Ensures proper implementation of the solution in different environments (Development, Test and Production) by performing solution testing and documentation.• Perform unit and regression testing (Development and Test)

Ncr - National Capital Region, Philippines

• First line support for eForm solution• Resolves medium and complex eForm workflow issues.• Participates in testing for system maintenance and upgrade• Registers, validates and handles data in the system by recording, changing and delimiting the records of employee thru Personnel Administration and Organizational Management• Liaises with the third line support such as Service Delivery, Global Experts, HR Master Data and IT Team• Performs quality reports to ensure accuracy of organizational and personal data stored in HR Database• Checks the correctness of data and template used for Legacy System Migration Workbench (LSMW) requestsRe-Organizational Specialist RoleEricsson Telecommunications, Inc.May 2013 – April 2014• Check and validate the correctness of the data in the re-organizational template• Performs quality check to ensure that the data are correctly registered in HR Database

Ncr - National Capital Region, Philippines

• Support and participates in the testing of new releases or modifications of systems and tools• Investigates quality reports and disseminates information to respective groups/teams• Coordinates/escalates concerns and issues encountered by HR GSSC• Checks the correctness of data and template used for Legacy System Migration Workbench (LSMW) requests• Registers, validates and handles data in the system by recording, changing and delimiting the records of employee thru Personnel Administration and Organizational Management• Conducts regular internal data quality check• Handles and resolves case resolution tickets• Extract reports from HRMS using AdHoc Query

Ncr - National Capital Region, Philippines

• Provide first line support for HR services as described in the work instructions• Registers, validates and handles data in the system by recording, changing and delimiting the records of employee thru Personnel Administration and Organizational Management• Conducts regular internal data quality check, to ensure that data encoded in HRMS are correct• Handles and resolves case resolution tickets• Extract reports from HRMS using Ad-Hoc Query

Ncr - National Capital Region, Philippines

• Personnel Administration, Organizational Management and Ad-Hoc Query Report