Deonna Jester Email & Phone Number

• Provided expert guidance to employees during Open Enrollment, ensuring compliance with multiple state benefit regulations.• Managed internal contacts and troubleshooted systems to enhance user experience.• Acted as a subject matter expert on enrollment processes, including medical, dental, vision, and money network accounts.

- Audited HR processes and documents, including payroll administration, staff turnover, hiring, and termination of service- Created user accounts, manage access, and update employee information- Recorded and securely stored HR metrics, including attendance and employee performance data- Partnered with People Team to ensure consistency in documentation, standards and processes- Organized monthly team meetings to cover HR processes and to stay current within company culture.

- Planed, developed, and coordinated testing program policies, procedures and schedules, and ensured adequate staffing for the administration of examinations. - Supervised and monitored administration of tests by proctors; ensured that test instructions are accurate and that appropriate testing environments are maintained. - Provided routine direction, information, and advice to students and prospective students regarding testing policies, procedures, and outcomes. - Ensured that all test administration is carried out in compliance with relevant university and higher education policies, regulations, guidelines, and standards.

- Compiled hours from field personnel to process our weekly payroll and enter into ComputerEase software program- Processed Certified Payroll when applicable- Make timely federal and state payroll tax deposits- Processed pay and weekly garnishments- Prepared documents needed for insurance audits- Prepared monthly, quarterly, and year-end payroll tax returns- federal, state & unemployment returns- Prepared weekly payroll reports, performed daily payroll operations- Updated payroll records by entering changes in exemptions, insurance coverage, savings deductions, and job title and department/division transfers.- Maintained employee confidence and protected payroll operations by keeping information confidential- Assist with monthly, quarterly, or year-end calculations of bonuses and other salary-based compensation.

- Maintained the work structure by updating job requirements and job descriptions for all positions.- Maintained organization staff by establishing a recruiting, testing, and interviewing program; counseling managers on candidate selection; conducting and analyzing exit interviews; recommending changes.- Prepared employees for assignments by establishing and conducting orientation and training programs.- Ensured planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conferences with employees; hearing and resolving employee grievances; counseling employees and supervisors.- Ensured legal compliance by monitoring and implementing applicable human resource federal and state requirements; conducting investigations; maintaining records; representing the organization at hearings.- Maintained management guidelines by preparing, updating, and recommending human resource policies and procedures.- Maintained professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

Bachelor Of Science (B.S.), Organizational Leadership

Involved in the practices, theories, issues and ramifications of leading an organization or business. Learning about management.

Associate Of Science (A.S.), Business Administration And Management, General

Built a rich knowledge for financial planning, billing, record keeping, personnel, physical distribution and logistics.