Dede Permana Email & Phone Number

Bandung, West Java, Indonesia

• Regularly communicate with all customers within the Upstream eFishery ecosystem to maintained optimal 100% satisfaction.• Responsible for managing after-sales to maintain retention and minimize potential churn of the company's business value by improving application services in collaboration with the Internal team• Validated cancel orders for feed and seeds from Upstream eFishery products. maintaining accuracy and ensuring smooth operations within the Upstream eFishery product… Show more • Regularly communicate with all customers within the Upstream eFishery ecosystem to maintained optimal 100% satisfaction.• Responsible for managing after-sales to maintain retention and minimize potential churn of the company's business value by improving application services in collaboration with the Internal team• Validated cancel orders for feed and seeds from Upstream eFishery products. maintaining accuracy and ensuring smooth operations within the Upstream eFishery product line.Communication and collaboration with all internal teams to ensure cohesive service delivery and customer satisfaction• Develop and execute customer campaigns needs and projects. Utilized various media, including posters and videos Show less

Bandung, West Java, Indonesia

• Maintained consistent and communication with all customers in the eFishery eFeeder ecosystem, ensuring their needs and concerns were addressed promptly.• Successfully contacted and onboarded new eFeeder customers, validating their data to ensure seamless integration and optimal use of the eFishery Feeder system.• Monitored customer installations and resubscribe follow-ups, achieving an impressive 80% retention rate. Ensured customers were satisfied with their installation and… Show more • Maintained consistent and communication with all customers in the eFishery eFeeder ecosystem, ensuring their needs and concerns were addressed promptly.• Successfully contacted and onboarded new eFeeder customers, validating their data to ensure seamless integration and optimal use of the eFishery Feeder system.• Monitored customer installations and resubscribe follow-ups, achieving an impressive 80% retention rate. Ensured customers were satisfied with their installation and continued use of the Feeder system.• Monitored and validated active Feeder usage, maintaining a 100% data accuracy rate for actively updated Feeder systems. Ensured that all data from feeders was up-to-date and accurate.• Worked closely with the Field Technical Support team and external departments to ensure the Feeder was utilized to its maximum potential in the field.• Created customer success stories on a quarterly basis, showcasing the positive impact of eFeeder. Show less

Bandung, West Java, Indonesia

• Managed over 20 phone and email inquiries daily, ensuring prompt responses to customer inquiries and resolving complaints, achieving a 91% customer service satisfaction rate.• Provided comprehensive knowledge of the company's 8 products, including Internet and TV services, effectively informing customers about service capabilities and product features.• Successfully addressed customer complaints and issues within a strict 3-minute timeframe, ensuring swift resolution from product… Show more • Managed over 20 phone and email inquiries daily, ensuring prompt responses to customer inquiries and resolving complaints, achieving a 91% customer service satisfaction rate.• Provided comprehensive knowledge of the company's 8 products, including Internet and TV services, effectively informing customers about service capabilities and product features.• Successfully addressed customer complaints and issues within a strict 3-minute timeframe, ensuring swift resolution from product sales inquiries to service-related problems.• Maintained detailed call notes and reports in CRM systems to track customer interactions and outcomes.• Evaluated customer feedback and data to recommend and implement product upgrades or downgrades tailored to customer needs.• Coordinated seamlessly with internal and external departments to manage administrative tasks and ensure streamlined communication. Show less

Bandung, West Java, Indonesia

- Analyzed customer data based on personal data and assets obtained by customer service and surveyor for validation- Conducted financial analysis of prospective debtors based on collectability and debt following applicable regulations- Conducted credit application processes, administration, and documentation to disbursement- Communicated with prospective debtors by phone to ensure the accuracy of data and information- Created recommendations for the credit application decisions… Show more - Analyzed customer data based on personal data and assets obtained by customer service and surveyor for validation- Conducted financial analysis of prospective debtors based on collectability and debt following applicable regulations- Conducted credit application processes, administration, and documentation to disbursement- Communicated with prospective debtors by phone to ensure the accuracy of data and information- Created recommendations for the credit application decisions that provide impactful results for the company Show less

Subang

- Conducted direct promotional activities tp the field with target clients.- Distributing marketing content in the form of brochures, product catalogs, and social media messages.- Received and inform complaints or input related to the product Job achievement : achievement of targets in making the exam results and absent system.