Derek Abbott Email & Phone Number

United States

Greater Boston

- Help guide product strategy for Check Fraud Defender Bank Consortium- Identify, validate and scope new product ideas- Manage strategic customer, partner and vendor relationships

Boston, Massachusetts, United States

- Functioned as liaison between FORM clients and FORM R&D to help drive product direction and improvement- Helped multiple enterprise-sized clients implement custom data analytics models to analyze and visualize data captured in the field - Am an internal resource for other Project Managers: - Created Confluence Wiki Pages to contain an internal knowledge.

Billerica, MA

• Took on support of advanced product line previously handled by R&D only
• Scheduled support sessions with customers
• Took on a elevated support role of Recognition product line
• Worked with R&D to diagnose software problems and come up with hotfix resolutions
• Continued with all Client Support Engineer tasks as well
• Trained/Mentored new employees

Billerica, MA

• Primary resource for sales team in presales activities - documenting deployments - creating presentations - ensuring successful implementation of strategic projects - provide technical support for demos
• Supporting large projects from both a technical and project management aspect to ensure successful completion
• Subject Matter Expert for Check Fraud Product Line - Complete software implementations, customer trainings and on-going support - Work directly with Fraud Operations at institution-level to gain better understanding of.
• Lead Design and Implementation of Fraud Roundtable - Took industry feedback and worked with marketing and sales to design and implement a roundtable event to help bank's gain fraud prevention knowledge, tips & tricks

• Install and fine tune recognition software at numerous customer sites
• Provide phone and email support 24x7 to customers
• Redesigned existing Client Onboarding Document to increase performance and be more customer-friendly
• Traveled onsite to customers to build a strong working relationship as well as tune environments to achieve maximum performance
• Created customer facing training documents as well as installation guides
• Took lead on multiple software evaluations for potential large customers to prove our software superiority over their current configuration

Salem, MA

Salem, Massachusetts

Open deposit accounts Prepare and processe loan applications for various lending units (mortgage, consumer, small business, etc.) Close loans for customers for applicable business lines (i.e. consumer lending) Make referrals to other bank business lines and third party partners Proactively reaches out by phone and in person, to high-value customers in.

Education record

Education record

Bachelor'S, Business Management