Senior Application Support Engineer
Current
Sep 2017 - Present
AeroLeads people directory · profile
Derek Bacus Email & Phone Number
Senior Application Support Engineer
at
Experian
1 work email found
@experian.com
LinkedIn matched
4 data sources
Profile completeness 100%
Current company
Role
Senior Application Support Engineer
Location
Austin, Texas Metropolitan Area, United States
Company size
Who is Derek Bacus? Overview
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Quick answer
Derek Bacus is listed as Senior Application Support Engineer at Experian, a company with 14451 employees, based in Austin, Texas Metropolitan Area, United States. AeroLeads shows a work email signal at experian.com and a matched LinkedIn profile for Derek Bacus.
Derek Bacus previously worked as Tier III technical support at Bill.Com and Tier 2 Technical Support at Intel Corporation. Derek Bacus holds Multi/Interdisciplinary Studies from Berklee College Of Music.
Company email context
Email format at Experian
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{first}.{last}@experian.com
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AeroLeads found 1 current-domain work email signal for Derek Bacus. Compare company email patterns before reaching out.
Profile bio
About Derek Bacus
Derek Bacus is a Senior Application Support Engineer at Experian. He possess expertise in technical support, troubleshooting, customer service, debugging, customer satisfaction and 23 more skills.
Listed skills include Technical Support, Troubleshooting, Customer Service, Debugging, and 24 others.
Current workplace
Derek Bacus's current company
Company context helps verify the profile and gives searchers a useful next step.
Experian
6 roles · 12 years
Derek Bacus work experience
A career timeline built from the work history available for this profile.
Tier Iii Technical Support
Provide technical support via ZenDesk and phone Participated in QA testing for new patch releases Contributed to Technical Knowledge Base documents Migrated customer’s accounting data from previous accounting software to current accounting software Provided technical support for Bill.com products including Sync, Bill Payments, and Accounts Receivables.
Oct 2015 - Aug 2016
Tier 2 Technical Support
- TIER 2 SPECIALIST, INTEL MEDIAJanuary 2013 to PresentSupported in the testing of the hardware and service delivery for OnCue.
- Supported in the development of the processes, policies and procedures for technical escalations
- Developed Detailed training documents for Tier 1 agents for troubleshooting video streaming, home network, and audio device support.
- Provided support to provision all test hardware
- Identified over 400 specific defects in the hardware, software and service delivery of the BETA product through an internal reporting tool
- Communicated top weekly business drivers to upper management
Jan 2013 - Sep 2015
Analyst
Verizon
2014 - 2015
~1 yr
Specialist
- Supported escalated customer cases and disputes
- Provide on-going training and feedback to the customer service representatives
- Maintain quality assurance/satisfaction records, constantly seeking new ways to improve customer service
- Efficiently resolve escalated customer account issue.
- Provided sales and customer service to store customers.
- Provided merchandise and inventory support for stock replenishment.
Aug 2011 - Jan 2013
It Specialist
- May 2010 to March 2011
- Trained and support Tier 1 employees on Dos based inventory and shipping software tool.
- Maintain and repaired computing hardware as needed.
- Provided Technical support for end users supporting the Electronic Price Book software.
- Engaged in logistics review and shipping for warehouse goods.
May 2009 - Mar 2010
Team & coworkers
Colleagues at Experian
Other employees you can reach at experian.com. View company contacts for 14451 employees →
CK
Chandresh Kumar
Colleague at Experian
Hyderabad, Telangana, India, India
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BB
Brian Bachow
Colleague at Experian
Los Angeles, California, United States, United States
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AA
Abubakar Ahmed
Colleague at Experian
Nigeria, Nigeria
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MB
Mercedes Bellcase
Colleague at Experian
Washington, District Of Columbia, United States, United States
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AM
Abby Mcdowell
Colleague at Experian
Denver, Colorado, United States, United States
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LT
Leena Tailor
Colleague at Experian
London, England, United Kingdom, United Kingdom
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KS
Kylie Sharp
Colleague at Experian
Nottinghamshire, England, United Kingdom, United Kingdom
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AS
Alejandro Solano Brenes
Colleague at Experian
San Pablo, Heredia, Costa Rica, Costa Rica
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LZ
Lili Zhang
Colleague at Experian
Kowloon, Hong Kong SAR, Hong Kong
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KK
Ken Kang
Colleague at Experian
Van Buren, Arkansas, United States, United States
View →
Chandresh Kumar
Colleague at Experian
Hyderabad, Telangana, India, India
View →
BB
Brian Bachow
Colleague at Experian
Los Angeles, California, United States, United States
View →
AA
Abubakar Ahmed
Colleague at Experian
Nigeria, Nigeria
View →
MB
Mercedes Bellcase
Colleague at Experian
Washington, District Of Columbia, United States, United States
View →
AM
Abby Mcdowell
Colleague at Experian
Denver, Colorado, United States, United States
View →
LT
Leena Tailor
Colleague at Experian
London, England, United Kingdom, United Kingdom
View →
KS
Kylie Sharp
Colleague at Experian
Nottinghamshire, England, United Kingdom, United Kingdom
View →
AS
Alejandro Solano Brenes
Colleague at Experian
San Pablo, Heredia, Costa Rica, Costa Rica
View →
LZ
Lili Zhang
Colleague at Experian
Kowloon, Hong Kong SAR, Hong Kong
View →
KK
Ken Kang
Colleague at Experian
Van Buren, Arkansas, United States, United States
View →
2 education records
Derek Bacus education
Multi/Interdisciplinary Studies
General Studies
FAQ
Frequently asked questions about Derek Bacus
Quick answers generated from the profile data available on this page.
What company does Derek Bacus work for?
Derek Bacus works for Experian.
What is Derek Bacus's role at Experian?
Derek Bacus is listed as Senior Application Support Engineer at Experian.
What is Derek Bacus's email address?
AeroLeads has found 1 work email signal at @experian.com for Derek Bacus at Experian.
Where is Derek Bacus based?
Derek Bacus is based in Austin, Texas Metropolitan Area, United States while working with Experian.
What companies has Derek Bacus worked for?
Derek Bacus has worked for Experian, Bill.Com, Intel Corporation, Verizon, and Apple.
Who are Derek Bacus's colleagues at Experian?
Derek Bacus's colleagues at Experian include Chandresh Kumar, Brian Bachow, Abubakar Ahmed, Mercedes Bellcase, and Abby Mcdowell.
How can I contact Derek Bacus?
You can use AeroLeads to view verified contact signals for Derek Bacus at Experian, including work email, phone, and LinkedIn data when available.
What schools did Derek Bacus attend?
Derek Bacus holds Multi/Interdisciplinary Studies from Berklee College Of Music.
What skills is Derek Bacus known for?
Derek Bacus is listed with skills including Technical Support, Troubleshooting, Customer Service, Debugging, Customer Satisfaction, Training, Call Centers, and Microsoft Office.
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