Derek Bailey Email & Phone Number

Spruce Grove, Ab, Ca

Edmonton, Alberta, Canada

- Quality Assurance: Engineered and implemented comprehensive quality assurance programs, reducing regulatory non-compliance incidents within transit garages by 22% while increasing service quality ratings by 18% in 2023 and 15% in 2024 YTD. - Safety Oversight: Orchestrated safe bus operations through meticulous data-driven analysis, reducing accident rates by 14% in 2022 and 17% in 2023 through strategic corrective actions. - Data-Informed Decision Making: Leveraged advanced data analysis techniques to pinpoint incident root causes, leading to a 40% decrease in repeat incidents (YTD) and improving overall safety metrics. - After-Action Reporting: Participated in After-Action Reports following multiple major incidents, contributing insights to improve emergency response protocols and team performance.-

Edmonton, Alberta, Canada

Vancouver, British Columbia, Canada

- Platform Modernization: Orchestrated the seamless transition of NSEM’s training platform from a traditional classroom-based to a cutting-edge online learning format, revolutionizing the organization’s educational approach, resulting in a 35% reduction in training costs and an overall increase in situational readiness for those new to the Emergency Management field. - Curriculum Revitalization: Revitalized existing curriculum by implementing innovative delivery methods, incorporating online tools and blended learning models to significantly enhance participant engagement and learning outcomes. Implementing a user-friendly interface increased learner engagement by 42% in the first year and 22% in the following year. - Content Creation: Crafted compelling emergency management educational content, bolstering the organization’s training initiatives and maximizing the effectiveness of the newly implemented platform.

St Albert, Alberta, Canada

- Team Leadership: Orchestrated a high-performing team of 15+ members, fostering professional growth through mentorship and conducting comprehensive performance evaluations.Training Program Development: Engineered advanced training programs that elevated patient satisfaction by 42% in the first year, with sustained improvements in subsequent years.- Curriculum Development: Crafted and implemented cutting-edge training modules, elevating critical emergency protocols with a heightened focus on patient care techniques across the organizations. This led to a 48% increase in client satisfaction with patient care and responsiveness within its inception year and continuous growth each year afterwards. - Knowledge Dissemination: Directed first aid instruction for diverse cohorts, integrating real-life experiences to boost EMS operator confidence and enhance client satisfaction, resulting in a 68% increase in Emergency Responder confidence while in the field. - Emergency Response (ERP) & Hazard Vulnerability Identification(HVA): Pioneered improvements in Emergency Response Planning (ERP) and Hazard Vulnerability Assessments (HVA), significantly enhancing emergency readiness. While also driving continuous refinement to emergency response strategies for small and large-scale events, ensuring optimal patient care and safety during a crisis.

Edmonton, Alberta, Canada

- Claim Assessment: Spearheaded thorough property damage assessments, expertly identifying risk factors and determining precise compensation, resulting in fair and accurate claims resolution.- Cost Optimization: Orchestrated strategic negotiations with external service providers, securing favourable terms and slashing claims settlement costs by 15%. - Process Improvement: Revolutionized claims processing efficiency, achieving a remarkable 54% improvement through innovative process optimization techniques. - Regulatory Compliance: Championed strict adherence to provincial & Federal insurance regulations, ensuring 100% compliance with industry standards and mitigating legal risks.- Hazard Risk Assessments: Executed comprehensive hazard risk assessments on diverse properties, pinpointing potential dangers and their impacts directly applicable to Emergency Management Hazard Impact and Risk Assessments. - Stakeholder Management: Cultivated and maintained complex stakeholder relations, deftly managing interactions between claimants, service providers, and internal teams to ensure smooth claim resolution processes.

Edmonton, Alberta, Canada

- Sales Achievement: Catapulted sales revenue by 135% in 2007 with strategic cross-selling initiatives and maintained a robust growth trajectory in subsequent years. - Operational Excellence: Spearheaded operational efficiency initiatives as a key Customer Experience Interface (CEI) committee member, revolutionizing client service delivery, resulting in a 30% improvement in net promoter scores and a 25% reduction in processing times when managing client calls. - Risk Management and Fraud Prevention: Orchestrated comprehensive risk assessments and leveraged cutting-edge fraud detection algorithms to safeguard insurance, credit and financial applications. - Collaboration with various professional groups: Engineered and implemented innovative fraud prevention strategies in partnership with the claims department, slashing potential losses by 22% within the first year.- Leadership and Training: Demonstrated exceptional leadership and training abilities, consistently guiding teams to achieve sales targets and surpass quality assurance standards.- Community Engagement: Strengthened relationships with minority communities, contributing to business expansion and community well-being, leading to a 42% increase in sales revenue, a 68% boost in brand recognition, and an 18% overall increase in net promoter scores for various branches. - Awards Received: Garnered multiple All-Star Achievement Awards (2013, 2011, 2009, 2008), placing in the top 5% of performers company-wide for four consecutive years. - Continuous Education: Amplified client relations and sales proficiency by completing advanced Salesforce CRM Modules.

Bachelor'S Degree, Emergency & Security Management

University Diploma, Crisis/Emergency/Disaster Management, 3.9

Activities and Societies: Graduated Honors with DistinctionGained practical skills in developing comprehensive emergency response plans.

Certificate, Business Continuity

As an Associate Business Continuity Professional (ABCP) certified by DRI International, I possess entry-level proficiency in business.

College Diploma, Emergency Medicine

Completed a comprehensive Primary Care Paramedic (PCP) Certificate at Portage College, gaining advanced emergency medical skills.

Diploma, Emergency Medical Responder (Emr), Passed With Honors

EMRs work in a variety of settings, including ambulance services, hospitals, fire departments, and more. They provide basic care.

College Diploma, Insurance And Risk Management, Passed With Honors

Completed the Insurance and Risk Management program at Bow Valley College, gaining comprehensive knowledge in: - Insurance policy.

Bachelors Degree, Business, Management, Marketing, And Related Support Services

Focus on high-demand business marketing careers, equipped with the skills to excel in various marketing roles and lead organizations.