Derek Bender Email & Phone Number

Doha, Qatar

Manages team of various types of Network Engineers and Subject Matter Experts. Acts as communication conduit between team and customer. As well as the on site representative for company.

Tampa, Florida, United States

Managed the Authorized Service Interruption (ASI) Program at customer site. Oversaw the ASI process to ensure technicians, leadership and customer understood work being performed, dates/times, and anticipated impacts as well as ensure approval from all needed and interested entities.

Tampa/St. Petersburg, Florida Area

Cfh-Doha, Qatar

Install, maintain and troubleshoot global communication lines and network links.

Tampa/St. Petersburg, Florida Area

Install, maintain and troubleshoot global communication lines and network links.

Tampa/St. Petersburg, Florida Area

Assisted in the installation of localized and global circuits for the Patch and Test Facility in newly built CENTCOM Headquarters infrastructure.Acted as temporary Help Desk Technician during transition of 3,000+ user profiles being migrated to new network and domain as CENTCOM Headquarters personnel transitioned from former infrastructure to newly built infrastructure.Site lead for 5 man team performing various special projects for CENTCOM. Ranging from installation of new computers, conversion of conference room and tables into work areas, and even oversaw coordination and implementation of the exchange for desk tops for zero client terminals for CENTCOM personnel without mission interruption.Deployed to Iraq to execute mission to install an Inventory Database, perform initial inventory, train personnel in country to maintain responsibility and accurately account for all CENTCOM end user equipment.

Biloxi, Missippi (Keesler Air Force Base)

Instructed in the Network Integration Apprentice Course, technical expert for coursedevelopment and developed training aids. Conducted evaluations and counseling for students on academic progress. Prepared, proctored, scored, analyzed and validated examinations. Documented student progress and recommended actions for student wash backs, eliminations and proficiency advancements. Instructed 432 hours in the 336thaverage. Lauded as “energetic and outstanding” in student critiques. Received “Outstanding” rating on instructor evaluation. Mentored struggling students, performed 6 hrs of specialized training assistance, 100% of struggling students passed. Led inventory of $350K telecommunications equipment providing 100% accurate inventory 3 days ahead of schedule.Instructed 1050+ hours of Cyber Transport theory and equipment in the 338th Sqaudron with a 99% pass rate, 8% above average. Mentored 4 struggling students with 12 hours of specialized training, preventing wash backs and saved Air Force $3K in training costs. Supervisors annotated “above average professional conduct, discipline/uphold standards in others and fostered disciple in 12 students daily” in yearly evaluation. Repaired course equipment faults, isolated 4 faults and upgraded system cards, preventing $20K in training delay. Led 5 member team for class lab upgrade, assembled and installed $150K in network equipment.

Denver, Colorado (Buckley Air Force Base)

Directly instructed, supervised and evaluated the performance of six personnelShift supervisor for shifts consisting of eight personnelMaintained LAN/WAN circuits and secure/non-secure data/voice devices for 3000+ users in support of the $22 billion Space-Base Infrared Systems mission Ensured 99% circuit availability for Non-Secure Internet Network, Secure Internet Network, Joint Worldwide Intelligence Communications Systems, Video Teleconferencing and Defense Switched Networks for 3,000+ users Maintained 450 voice and data circuits for 200K+ personnel. Provided 99.96% up time to deployed units in support of $60 Million facility while deployed with 379th Expeditionary Communications Squadron in QatarQualified to manage and handle confidential information for secure communication information facilities and train personnel on cryptographic equipment, KG's and TaclanesAppointed as Non-Commissioned Officer In Charge (NCOIC) of $500K Network Operations Center of Forward Operating Base (FOB) Lightening that supported 22 Operation Enduring Freedom (OEF) locations. Managed 107 deployed user network accounts. Led a three man team. Administered network cable upgrade, replaced over 3 miles of obsolete cable, ensuring sustainability of future operations.

Master'S Degree, Management Concentrating In Organizational Leadership, Gpa: 3.66

Activities and Societies: Golden Key International Honour Society; Sigma Beta Delta Honor Society

Bachelor'S Degree, Information Technology Management, Gpa: 3.82

Activities and Societies: Member of Golden Key International Honour Society

Associate'S Degree, Instructor Of Technology And Military Science

Associate'S Degree, Electronics Systems Technology