Derek Black Email & Phone Number

Orlando, Florida, United States

Raleigh-Durham, North Carolina Area

• Increased CHEP footprint activities to improve visibility and relationships with NPD and recycler locations resulting in increased territory FTR from 50% in 2012 to 85% in 2018
• Discussed methods for improving correction research and quality resulting in a 300% increase in FY18 corrections submissions between from Q1/Q2 to Q3/Q4
• Trained new reps to understand/implement best practices for efficient time management, account research, and customer interaction including proper use of CHEP software applications
• Worked closely with logistics in scheduling third party collections to minimize the number of loads and maximize cube with the goal of decreasing CPP while improving customer service
• Reduced overhead from the Raleigh territory with consistent increases to YOY direct collections reaching over $1,000 in weekly 3PL cost avoidance
• Successfully converted previously identified NPS detractors from the NPD and Recycler Channels to reach Neutral or Promoter benefitting FTR and company reputation

Troy, NC

• Contracted to provide police and security services in an industrial and educational setting
• Reported all activities, suspicious behavior and incidents to superiors and location management
• Developed a system of reporting incidents to superiors and site management to decrease the time for relaying information by 66%, from a potential three day lag to next day delivery
• Implemented an electronic timecard system to fully remove previous overhead for submission by mail
• Work with local law enforcement to effect arrest and quell disturbances as needed

• Managed a $3 million fleet of rental equipment with a monthly revenue budget of $375,000
• Acting store manager through an 18 month period while the company was on a hiring freeze
• Coordinated the operations of 8 employees encompassing sales, maintenance and logistics duties
• Improved logistics metrics approximately 30% by implementing checks on equipment delivery areas to efficiently bundle equipment deliveries and returns
• Increased logistics revenue by nearly 50% through practice changes that involved confirming distance from store to site then charging industry appropriate mileage fees
• Negotiated pricing on rental and sales to satisfy a customer's budget and company profitability

Graduate Certificate, Logistics, Materials, And Supply Chain Management, 3.9

Activities and Societies: Delta Mu Delta International Honor Society Society of Leadership and Development

Master Of Business Administration (M.B.A.), Business/Managerial Economics

Activities and Societies: Delta Mu Delta - International Honor Society for Business National Society for Leadership and Success

Certificate, Homeland Security, Law Enforcement, Firefighting And Related Protective Services, A

Bachelors Of Arts

Diploma