Derek Black Email & Phone Number

Orlando, Florida, United States

Raleigh-Durham, North Carolina Area

• Increased CHEP footprint activities to improve visibility and relationships with NPD and recycler locations resulting in increased territory FTR from 50% in 2012 to 85% in 2018• Discussed methods for improving correction research and quality resulting in a 300% increase in FY18 corrections submissions between from Q1/Q2 to Q3/Q4 • Trained new reps to understand/implement best practices for efficient time management, account research, and customer interaction including proper use of CHEP software applications• Worked closely with logistics in scheduling third party collections to minimize the number of loads and maximize cube with the goal of decreasing CPP while improving customer service• Reduced overhead from the Raleigh territory with consistent increases to YOY direct collections reaching over $1,000 in weekly 3PL cost avoidance • Successfully converted previously identified NPS detractors from the NPD and Recycler Channels to reach Neutral or Promoter benefitting FTR and company reputation• Promoted CHEP to various NPD locations resulting in several converting to become customers• Worked with managers to improve areas of opportunity identified with the annual BES (Co-chair of the My Role team in 2016 and Member of the Growth and Development team in 2017)• Assisted customer service departments in completing inventory count sections of the audit process including Sysco, Golden State Foods and CVS Pharmacy

Troy, Nc

• Contracted to provide police and security services in an industrial and educational setting• Reported all activities, suspicious behavior and incidents to superiors and location management • Developed a system of reporting incidents to superiors and site management to decrease the time for relaying information by 66%, from a potential three day lag to next day delivery• Implemented an electronic timecard system to fully remove previous overhead for submission by mail• Work with local law enforcement to effect arrest and quell disturbances as needed

• Managed a $3 million fleet of rental equipment with a monthly revenue budget of $375,000• Acting store manager through an 18 month period while the company was on a hiring freeze• Coordinated the operations of 8 employees encompassing sales, maintenance and logistics duties • Improved logistics metrics approximately 30% by implementing checks on equipment delivery areas to efficiently bundle equipment deliveries and returns• Increased logistics revenue by nearly 50% through practice changes that involved confirming distance from store to site then charging industry appropriate mileage fees• Negotiated pricing on rental and sales to satisfy a customer's budget and company profitability• Perform monthly period closing to ensure full compliance with company strategy for visibility• Worked with direct reports to develop their operational skills resulting in two promotions, including one as an operations manager, and two role changes as a result of increased understanding• Branch Safety Officer, responsibilities including site safety checks, planning and running safety meetings, ensuring proper conduct and after accident reports when incidents did occur per OSHA requirements, and ensuring DOT compliance for logs and proper equipment securement

Graduate Certificate, Logistics, Materials, And Supply Chain Management, 3.9

Activities and Societies: Delta Mu Delta International Honor Society Society of Leadership and Development

Master Of Business Administration (M.B.A.), Business/Managerial Economics

Activities and Societies: Delta Mu Delta - International Honor Society for Business National Society for Leadership and Success

Certificate, Homeland Security, Law Enforcement, Firefighting And Related Protective Services, A

Bachelors Of Arts

Diploma