Derek Boguszewski Email & Phone Number

Cleveland, Ohio, United States

Strongsville, Ohio

• Delivers action plans to field engineers on part replacement activities.• Carries out action plans to remotely restore network services at customer location.• Applies analytical skills and technical knowledge to solve product and network problems of moderate complexity.• Provides technology/product training and intellectual property material as required.• Able to work on all Cisco product families.• Interfaces with all levels of CSE's, end-users & internal engineering departments.• Provides guidance & leadership to less experienced engineers.• Provides support on a world-wide basis.• Customer 1st 2019 Q4 award winner

Field services coordination, Customer service and remote IT support, Email correspondence, Problem resolution and escalation, Trouble ticket creation and monitoring, Customer satisfaction.

Network monitoring and troubleshooting, Customer service and remote IT support, Cisco network troubleshooting, Email correspondence, Problem resolution and escalation, Trouble ticket creation and monitoring, Customer satisfaction.

Cleveland/Akron, Ohio Area

SMT Process, X-Ray Machine, Radiation Training, Level One Soldering, Put-away, New Employee Training and numerous other online training certifications. I was employed by Technical Search Consultants as a temporary worker for Rockwell Automation’s Twinsburg facility. I was designated as a personal line operator in recognition of my attention to detail.

Customer service and satisfaction. Opening and closing shop. Running deliveries and pick-ups of rental equipment. Maintaining rental equipment, small engines, and larger equipment. Sanitation and cleaning duties including rental materials and shop. Trained to operate heavy machinery such as skid-steers, Cat backhoes, John Deere tractors and Case trenchers. Trained to operate the company’s vehicles including a 15-foot box truck.

Associate'S Degree, Computer Networking Hardware

Graduated in May of 2015 Suma Cum Laude with an Associate's Degree in Computer Networking Hardware from Cuyahoga Community College.

Associate Of Applied Science Degree, Electrical-Electronic Engineering Technology

My education background includes Cisco Routing and Switching, LAN Switching and Wireless technologies, WAN technologies, Windows Server.

Certificate Of Electronics, Computer Systems Networking And Telecommunications

Graduated June 2006 with a Certificate of Electronics.