Derek Brooks Email & Phone Number

• Assisted with commissioning, bringing major contracts to a successful conclusion, world wide. • Supporting field engineers, sales and project engineers with technical problems in the field, both off site and on site.• Supporting customers on a world wide basis, both via telephone and on site where required.• Support our internal technical support department where required on a daily basis.• To give management support to field based engineers, during out of hours and weekends on a rota basis.• Evaluation of new products software / hardware.• Radio coverage surveys for difficult sites.• Liaise with our manufacturing plant at Exeter and R&D department when required to solve problems and assist with development of new products.• Give training and presentations to company staff, customers and dealers both in the UK and throughout the world where required.• Meet with customers from shop floor to the highest management level to ensure the ultimate goal of customer satisfaction.• To produce written reports for internal or customer use. • Technically compentent to fault find and repair to component level.• Ability to quickly implement technical solutions to resolve unexspected technical problems• Understanding of production techniques• Ability to manage production engineering technical team• Abilty to identify and manage improvement projects• Calming influence when resolving high pressure technical problems.• Ability to find solutions or seek advice to problems outside of current technical knowledge

Listed skills include Security, Access Control, Alarm Systems, Electronics, and 14 others.