Integrate with technology teams with a goal of connecting infrastructure technology strategy to enable outstanding digital customer experiences. Enable better outcomes through improved alignment and delivery. Trusted advisor among technology teams.

Responsible for creating a predictable customer experience through reliable systems that can absorb disruption and rapidly recover to full health. This is accomplished through:- Building reliability into our ecosystem by applying best practices in Resiliency Engineering, Automation, Observability & Chaos Testing.- Combining Operations Excellence with the Development Experience to deliver services at high scale, high availability with resilience by using automation and Infrastructure Code.- Instilling a culture that understands and values stability and reliability.

Influence technology teams to drive a collaborative and efficient relationships across technology and business organizations. Reduce friction and drive shared alignment and prioritization of technology efforts. Enable better outcomes through improved alignment and delivery.

Provided Resiliency Engineering, Incident Management, Environment Management, Desktop User Experience support for the full suite of Workplace Investing and Healthcare product lines. End to end support from customer facing digital applications to mainframe recordkeeping systems including online, batch and desktop application capabilities across both production and non-production environments.

Led a global support team providing online, batch, data transmission, reporting and data services for the Workplace Investing (WI) 401(K) recordkeeping service for WI clients and participants.