Derek Casey Email & Phone Number

Columbia, MO, US

• Managed Exchange, Active Directory, and zOS IBM Mainframe accounts on a regular basis.
• Used TN3270 and Powershell Scripting to create reports and automate common tasks
• Prepared for Service Now migration and collected specifications for automation
• Authored Dept documentation including procedures, AD groups, Govt Agencies, etc

Columbia, Missouri, United States

• Maintained and deployed laptops and desktops on a regular basis
• Managed employee onboarding and 30+ applications via Okta SSO
• Deployed Solarwinds Orion solution and configured 50+ nodes for monitoring
• Managed Cisco Catalyst switches, installed and replaced when necessary
• Documented and implemented JAMF MDM solution for Mac and IOS devices.
• Aided in deployment and Active Directory and configured GPO.

United States

• Support lead tech as subcontractors for install of audio/visual equipment
• Secured and managed CAT6A and speaker wire within various environments
• Installed and mounted TV’s, speakers, microphones, cameras, and other equipment.
• Worked with other contractors and lead tech to complete bids in estimated time.
• Employed use of various tools to secure and appropriately modify rooms for install.

Supported 4 different accounts in switching and routing.F5 Big-IP Load Balancing configuration and provisioning.Managed roles and users in Pulse Secure VPN appliance.Worked with circuit vendors to restore customer service.Used Solarwinds and Nagios monitoring systems toquickly address customer incidents.Utilized Service Now ticketing system to.

Provisioned DSL, dial-up, phone, and Fiber Optic services.Worked with field technicians to troubleshoot installsHandled escalations from fellow programmers.Worked with a wide variety of equipment brands,including Adtran, Alcatel-Lucent, Calix, Tellabs, and more.Used MARTENS system to assign, search, and track,circuits and identifiers to customer service.

Columbia MO

Columbia, MO

Worked as part of a small team taking and fulfilling customer specifications and orders. Performed troubleshooting on work order systems and printing/developing equipment.

Moberly, MO

Worked independently performing computer diagnostics and repair. Also performed check processing and general labor.

Moberly MO

Worked independently performing diagnostics, hardware/software repair on client PC’s and laptops.

Moberly MO

Worked on a small team doing cable work for a church rectory and troubleshooting a small learning center network.