Derek Chan Email & Phone Number

Markham, On, Ca

Greater Toronto Area, Canada

• Lead the design and implementation of operational procedures, systems and policies for a team of 6• Continuously evaluate and identify opportunities of improvement for processes and business operations;Reduced time required to prepare Project Folders by up to 30% by automating creation of Project Directories via Google Apps Script• Monitor and track 10+ different projects progression to ensure deadlines/milestones are met• Lead recruitment efforts for team members/contractors by conducting pre-screening and interviews

Toronto, Ontario, Canada

Greater Toronto Area, Canada

• Initiated a new Venture related to automated scraping of financial transaction details for clients via scriptwriting using Selenium IDE; trained development team on the usage of Selenium IDE and Postman• Developed Selenium Scripts and Postman commands used on a in-production fintech API platform toreduce amount of manual testing by 20%• Contributed to quality of API platforms by identifying, documenting and reporting software bugs andusability issues with development and product teams

Markham, Ontario, Canada

• Developed and executed a plan to improve in-house customer experience and store average rating whichresulted in improving average rating of store on Google Maps to 4.1/5 stars, up from 3.9/5 stars• Recommended, selected, and helped locate products based on customer needs and desires, which resulted in lowered return rates by 20% to 30%

Toronto, Ontario, Canada

• Initiated and led a department-wide project consisting of 4 satellite campuses focused on streamliningsystem processes and baseline consistency, which increased employee satisfaction by 30% and decreasedtime required to process student registrations for workshops by 50%• Collaborated with multiple departments to introduce a number of services that support 5000+ studentsand faculty members• Worked closely with senior management to implement the department handbook, which documentsprocedures and work duties

Bachelor'S Degree, Computer Software Engineering

Education record