Derek Chaplin Email & Phone Number

Carlsbad, California, United States

Greater San Diego Area

Provide inspired leadership for the organization.Make important policy, planning, and strategy decisions.Develop, implement and review operational policies and procedures.Help promote a company culture that encourages top performance and high morale.Oversee budgeting, reporting, planning, and auditing.Ensure all legal and regulatory documents are filed and.

Greater San Diego Area

Responsible for leading a team of 12-15 employees by providing necessary coaching and leadership for the team to deliver best in class service while achieving sales goalsCommunicate the status of key performance indicators, goals and objectives to the team on a consistent basisMaintain a presence in the contact center by touching base with every employee.

Greater San Diego Area

Responsible for leading a team of 12-15 employees by providing necessary coaching and leadership for the team to deliver best in class service while achieving sales goalsCommunicate the status of key performance indicators, goals and objectives to the team on a consistent basisMaintain a presence in the contact center by touching base with every employee.

Greater San Diego Area

Proficiency in MS Office and BoldChat software. Communicate with both customers and interoffice personnel. Maintain great service while working in a fast paced environment. Type above 90WPM for more than 9 hours a day. Work closely with management and product development. Perform to the standards of multiple KPI's in a competitive sales environment..

San Diego, CA

-Worked directly with CEO to acquire bids with local municipals and various government entities. -Procured and submitted bids to attain contracts for long term business. -Communicated with business owners and government officials to establish business relationships. -Managed 2 to help complete necessary tasks for basic sales. -Documented statistics and.

-Mainly a Customer Service role, I was able to develop communication skills through experience while also maintaining a broad interpretation of accounting and finance. -Communicated via phone to customers to relay Title IV fund guidelines. -Worked with KPI's to ensure maximum performance with Best In Class service.-Complete 40-50 outbound calls a.

A technical position, I was able to assist customers as well having knowledge of the technical aspects of any product and the ability to repair or advise on what to do.

Education record

Bachelor'S Degree, Information Technology