Derek Chen Email & Phone Number

Houston, Tx, Us

• In charge of Senior Community Service Employment Program (SCSEP)• Recruitment of potential SCSEP Participants and Host Agencies• Determine eligibility for SCSEP of Applicants• Monitor Host Agencies as required by SCSEP Policy• Plan, coordinate, and direct SCSEP Quarterly Participant and Host Agency Supervisor Meetings • Develop and maintain a working relationship with Career centers• Market the SCSEP Program and outreach to the local Asian-American and Pacific Islander population and communities• Be conscious of and follow any and all updates to SCSEP regulations/policies as issued by the U.S. Department of Labor, and NAPCA (National Asian Pacific Center on Aging)• Provide case management services for SCSEP participants – including but not limited to counseling, referrals for other supportive services, follow up for various issues, job development, etc.• Represent and promote SCSEP at community events• Collect and submit participant timesheets through Paycom.com• Write quarterly narratives reports

United States

I. Employment Coaching 1. Resume editing 2. Improve interview skill 3. Host employment workshop 4. Sharing hiring information with clients II. Statistical Data Analysis through the Family Financial Tracking (the LISC template in the Salesforce ECM software) 1. Client data intake 2. Creates data report 3. Customize from existing report 4. Covert the data report to Excel pivot table and report to manger III As an assistant for Senior Community Service Employment Program (SCSEP) 1. Host employment workshop 2. As an supervisor with Paycom.com 3. Report to program manager

Houston, Texas, United States

I SALES 1. Date Analysis (1) Monitor sales performance (2) Predict the trend of travelers’ behavior (3)Discover potential sales opportunity 2. Set up agent training for major travel manager companies; provide update information of ground and in-flight services (1) Handle premium customer request and help them to reserve ground transportation, seat assignment (2 ) Ticketing support for travel agent and passenger II COMMUNICATION 1. Bilingual Skill: Chinese and English 2. Handle customer complaints (1) Offer ticketing service due to flight delay, cancellation, and let continue to finish their trip (2) Assist passenger to find out the losing baggage (3) Follow the company policy and negotiate compensation III OFFICE MANAGEMENT 1. Creating working ID for new employee 2. Official document Writing 3. Provide medical support for crew member 4. Appointment scheduling

Inside sales support

Houston, Texas, United States

1. Assists with planning and implementing lesson/activity curriculum that includes formal and informal play within the center and outdoors.2.Maintains the program site and camp environment.3. Supervises children under the direction of the Site Lead.4. Maintains positive relations with children, parents, school personnel, directors and other staff. Attends and participates in staff meetings and staff trainings.5.Reports suspicious and inappropriate behaviors and policy violations. Follows mandated abuse and incident reporting requirements. Ensures youth are properly signed in and signed out, ensures only authorized adults are allowed in the facility, etc. Adheres to policies related to boundaries with each child. Ensures unused rooms and closets remain locked; routinely monitors high-risk locations (bathrooms)