Derek Chen Email & Phone Number

Singapore

Currently working in the Foreign Exchange International Payments department. I'm in the Operations section and at the moment doing Onboarding of New Clients of the Operations.My main job focus is to do screening and updating of data of documentation submitted, basic background checks on the new clients that are going to be onboard. I also need to assist in the troubleshooting of the front office client access issues faced by the client when they face any technical issue with the… Show more Currently working in the Foreign Exchange International Payments department. I'm in the Operations section and at the moment doing Onboarding of New Clients of the Operations.My main job focus is to do screening and updating of data of documentation submitted, basic background checks on the new clients that are going to be onboard. I also need to assist in the troubleshooting of the front office client access issues faced by the client when they face any technical issue with the system.I am also involved in the teaching and guiding of the new colleague about the onboarding process and the BAU process. Recently I was also assigned to do number crunching and report statistics the 'Fast Track' process for 3 Quarters.Previously I had performed matching of payments and drawing down of client Telegraphic Transfer (TT) forms faxed in by clients into our proprietary system and teaching of the new colleague the BAU process of the payment team.I was also involved in a few CPR clean-up projects which involve our overseas team due to the tightening of MAS regulations and internal audit recommendation and was under the direct instruction of our Department Director.I was also assigned to assist the Account Development Team to answer inbound calls from existing client. The job includes quoting foreign currencies rates (including cross currencies rates) to the client and also finalizing trades with customer and keying into the system after a trade is confirmed. Show less

Singapore

Doing AWD daily trade orders.Sending daily reports to respective teams for them to reconcile.Sending daily report to Chennai team for them to reconcile after they have imputed all the trades send from my end to them.Doing reconcile reports for 2 teams every morning before 11 am.Doing manual uploading of trades to the AWD for Chennai team to process.Faxing of manual console done to the client.Inform individual teams when trades received are truncated, unclear or… Show more Doing AWD daily trade orders.Sending daily reports to respective teams for them to reconcile.Sending daily report to Chennai team for them to reconcile after they have imputed all the trades send from my end to them.Doing reconcile reports for 2 teams every morning before 11 am.Doing manual uploading of trades to the AWD for Chennai team to process.Faxing of manual console done to the client.Inform individual teams when trades received are truncated, unclear or duplicates.Other ad-hoc duties. Show less

Singapore

Selling Insurance Products through Road Shows, Cold Calling

Singspore

Working with Global Banking - Financial Institution.Officer-in-charge: Rosie Tan, Director, Global Banking - Institutional Banking.In-charge of Retrospective KYC Cleanup.Filing.Collection and distribution of incoming mails from customers to all sections in Global Banking department.Preparing and liaising with an external agency for sending mails to customers or overseas branches.Help in data gathering and editing of power point presentation.Data gathering for ALM… Show more Working with Global Banking - Financial Institution.Officer-in-charge: Rosie Tan, Director, Global Banking - Institutional Banking.In-charge of Retrospective KYC Cleanup.Filing.Collection and distribution of incoming mails from customers to all sections in Global Banking department.Preparing and liaising with an external agency for sending mails to customers or overseas branches.Help in data gathering and editing of power point presentation.Data gathering for ALM Risk Assessment and creation of ALM Risk Assessment or companies listed in the Retrospective KYC Cleanup.Help other CRMs to create new KYC for companies who wants to open account/s with the bank.Help renew KYC for companies whose KYC had expired.Update and compile monthly statistics and send to the further department for processing.Help to process petty cash claims for RM/s and payment to external suppliers to Finance Operations Team. Download the daily report from HUB and send to the respective CRM. Show less

Singapore

Key Responsibility is to archive Credit Card Application forms and to liaise with the internal customer (Internal Departments) and external customer (Crown Services) on retrieval and archival of documents matters; I am also involved in collating statistics for weekly and monthly reporting. I was also assigned to the Account Management Operations Project which is to assist the transition of the archival section from the Unsecured Application Processing Team to the Operations Shared… Show more Key Responsibility is to archive Credit Card Application forms and to liaise with the internal customer (Internal Departments) and external customer (Crown Services) on retrieval and archival of documents matters; I am also involved in collating statistics for weekly and monthly reporting. I was also assigned to the Account Management Operations Project which is to assist the transition of the archival section from the Unsecured Application Processing Team to the Operations Shared Services Team. This project also involved the archival of all the branches Credit Card Application forms to a centralized archival section at the HQ Operations team. This section is under my care and I had to establish a system of archival and retrieval which has to be fast and efficient. I also assisted the Scanning Team to scan and upload all documents to the India Team for Processing which involved sorting out all the different type of applications and documentation Show less

Singapore

Working with Account Services - Foreign Currency Fixed Deposit, Private Banking section.Clear transactions by debiting or crediting client's account and their trading accountCarry out instructions faxed in by internal customers (E.g. Creation of TT)Creation of FX deals. (data entry)Filing of daily reports and trades

Singapore

Taking inbound phone calls from external customers, take their orders, conduct credit card payment.Assisted in Traning of New Staff, investigation of ad-hoc customer complaint received.I have also received customer's compliment during my service period

Bachelor Of Commerce - Bcom, Banking And Financial Support Services

Pass for Credit and Lending Decisions Credit for Corporate Finance, Finance Law, International Financial Markets and Institutions.

Diploma, Banking & Financial Services

Education record