Lynette S. Email & Phone Number

New York, Ny, Us

Key Accomplishments:1. Spearheaded an initiative that resulted in a 58% reduction in sales call evaluation time by shifting from question-level to call-level analysis, leveraging LLM and NLP to enhance prediction accuracy and streamline the evaluation process.2. Proposed and led an A/B test to assess the effectiveness of a new initiative, resulting in data-driven insights that informed the decision to adopt the initiativeUnderstand business objectives and customer needs, identify creative ways to leverage existing capabilities, and develop new solutions to meet those needs.• Drive vision and Outcome Based Roadmap for Data and Al / ML products backed by extensive User Research and Iterative UX Design.• Manage product life cycle to tactical execution.• Become the subject matter expert on our products, deeply understand the needs of our partners and their business processes so you can help drive product strategy/vision.• Partner with our stakeholders - Establish relationships with our sales, marketing, data, technology, and compliance partners to understand their needs and advocate, as needed, for the optimal solution. Help prioritize workstreams and manage team capacity by articulating trade-offs. Serve as a bridge between business and technology, building common understanding and ensuring that the relevant parties are on the same page.• Monitor product metrics and customer feedback post launch, and iteratively deliver on amazing experiences that our customer can't live without.• Assist in advancing key initiatives with our engineering team. Ensure that our developers understand the business outcomes we are trying to achieve with our products and the capabilities. Create and maintain stories and documentation in partnership with the Product Manager. Conduct analysis, think critically and coordinate with team to find answers to questions as they have them.

New York, United States

Senior AnalystThis Product Manager plays a central role in envisioning and design of next generation of global consumer and commercial credit risk capabilities spanning limit management, customer management, authorizations and hardship and collections. This is a stakeholder facing role that is responsible for process vision and roadmap, customer experience, business architecture, capturing and grooming requirements, prioritization, status tracking and reporting, defining process SLAs and controls. The incumbent will lead transformation of risk systems, play a central role in detailing the blueprint, and work in close partnership with stakeholders in Credit and Fraud Risk, as well as external experts to arrive at the best design/solution and oversee its execution.● TECHNOLOGY DRIVEN: Spearheaded the discovery of new credit risk capabilities integrating AI, gaining senior leaders' support and saving the organization $1.3m in third-party vendor costs.● HUMAN-CENTERED: Collaborated with cross-functional engineering teams to groom features and break down requirements into user stories, key metrics, happy and unhappy path scenarios, and data requirements. Highlighted the business and users’ value proposition, resolving 12,500 accounts in the system. ● BUSINESS FOCUSED: Research and develop a document repository to organize and capture anecdotal evidence and data from the strategy team and updates, adhering to best practices and ensuring influencers have up-to-date information. ● TRANSFORMATIONAL LEADERSHIP: Supported the Vice President in enhancing his presentation to engage the target audience by providing professional articles on storytelling and visual elements.

New York, United States

This Product Manager plays a central role in envisioning and design of next generation of global consumer and commercial credit risk capabilities spanning limit management, customer management, authorizations and hardship and collections. This is a stakeholder facing role that is responsible for process vision and roadmap, customer experience, business architecture, capturing and grooming requirements, prioritization, status tracking and reporting, defining process SLAs and controls. The incumbent will lead transformation of risk systems, play a central role in detailing the blueprint, and work in close partnership with stakeholders in Credit and Fraud Risk, as well as external experts to arrive at the best design/solution and oversee its execution.● BUSINESS FOCUSED: Assisted the Senior Manager in developing the product strategy and roadmap based on enterprise-wide priorities and metrics. ● TECHNOLOGY DRIVEN: Conducted research and collaborated with stakeholders, external to the Credit and Fraud Risk team to assess the feasibility of in-house emerging technologies and their applicability to the Risk Ecosystem. This resulted in discovering capabilities that would reduce case turnaround time from 100 days to 30 days. ● USER-CENTERED: Conducted user research to analyze underwriters’ pain points, identified a critical process bottleneck hindering operational efficiency, and collaborated with cross-functional teams to recommend cutting-edge solutions to improve the overall underwriting experience and operational efficiency. ● TRANSFORMATIONAL LEADERSHIP: Became the product matter expert on the Merchant Proactive Financial Gathering journey by actively disseminating discovery findings with internal stakeholders and getting alignment on feature prioritization and build.

Tempe, Arizona, United States

• Developed innovative products and experimented with solutions focused on addressing a core pain point of a user persona, resulting in an $8K award from the Venture Devils Challenge pitch competition• Innovated a creative solution that led to an increase in 80 interested users with one social media post, several referrals, and zero marketing spend • Conducted extensive consumer research involving 60 individual interviews and one focus group to immerse in a deep understanding of the problem and extract key insights to develop valuable product solutions • Implemented frameworks such as Journey Maps and Key Personas to identify opportunities to critique product specs to elevate user experience • Developed strategic plans and managed product roadmap from concept to implementation • Conceptualized business models and pricing strategies based on past and current market trends • Provided consultation and project proposal to an audit company in the agricultural sector interested in investing in a technology solution • Gathered qualitative and quantitative data from market research trends resulting in a more defined product and marketing strategy• Facilitated cross-functional group brainstorming and solutions-generating sessions using the Design Thinking framework resulting in actionable results • Developed hypotheses and designed prototypes using Adobe XD to aid in the visualization of key answers and collect user feedback. Iterated experiments and prototypes based on success metrics resulting in greater automation and enhanced clarity • Collaborated with cross-functional teams to produce potential solutions for testing • Analyzed developing software product vision in collaboration with team based on customer feedback and prototype iterations

Fort Collins, Colorado, United States

• Started a job shadowing placement company where students and adult learners get matched with professionals in organizations to learn about the different careers • Secured new sales and B2B partnerships by networking and sales outreach resulting in 98% placement success • Established relationships with the local community by developing marketing materials, running social media campaigns, advertisements and attending events and conferences, resulting in securing a contract with the Division of Vocational Rehabilitation and new clients through word-of-mouth • Presented to the career center at Colorado State University and placed 100% of their students with job shadowing hosts • Received a $1K sponsorship amount from a generous donor of the Boys and Girls Club in Fort Collins• Experimented with a new business concept at a local distillery that tested the demand for personalized group discounts and activities for families and social groups, resulting in 30 new clients in one day and a non-profit fundraiser event in one week• Worked closely with mobile app and website developers to ensure smooth delivery of projects

Masters Of Science, Innovation And Venture Development

1 | Discover + Insight The tools and experience to explore and immerse in industry or sector customer needs, competitive landscape.

Ba(Hons) - 2Nd Upper Hons, International Hospitality Management With Events And Conferencing